Support Specialist (Andover, MA)

Hewlett Packard Enterprise • Andover, MA

1d • $33 - $45 • Hybrid

About The Position

About the Role We are seeking a detail-oriented Support Specialist to join our Operations team. This role partners closely with Sales, Product Management, and Order Management to create and manage quotes, validate incoming purchase orders, and ensure smooth handoffs from quoting to order processing. The ideal candidate is organized, communicates clearly via email, and is comfortable working with cross-functional teams and ERP/quote systems.

Requirements

• 2+ years in sales support, order management, quoting, or related operations role (technology or hardware distribution experience preferred).
• Strong written communication skills; comfortable with email-driven handoffs and stakeholder coordination.
• Attention to detail with proven ability to validate pricing, part numbers, incoterms, and other order-critical information.
• Experience with quote-to-order processes and systems (ERP/CRM/quoting tools)
• Basic understanding of credit checks, AP/billing fields, shipping terms/incoterms.
• Ability to work cross-functionally and follow compliance and contract requirements (MSAs, intercompany forms).
• Proactive problem solver who can manage multiple priorities and escalations.
• Proficient with Microsoft Office (Outlook, Excel) and comfortable learning internal systems.

Responsibilities

• Receive sales-qualified opportunities and create/manage quotes in the quoting system.
• Validate quote details, including customer/end-customer, transaction type, applicable terms & conditions, ship-to details, etc.
• Provide stakeholders with prior part history and relevant product/order information.
• Perform occasional credit checks for new customers or large quotes.
• Support new-customer setup tasks and compliance checks.
• Deliver quotes to Sales and customers.
• Manage execution of signed quotes, Master Sales Agreements, intercompany forms and other documents.
• Process, review, and validate incoming Purchase Orders: confirm addresses, pricing, quantities, part numbers, shipping method, incoterms, and AP/billing details.
• Close out quotes as Won/Lost/Cancelled and support conversion of won quotes to deals (including automation/process improvements).
• Manage execution of Credit Card Request forms and route appropriately.
• Maintain accurate records, status updates, and communications to ensure sales and order teams have up-to-date information.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees