Support Specialist

The Senior Alliance • Dearborn, MI

14d

About The Position

Works in a team environment to assist in screening callers to provide intake to appropriate community service programs. Also assists with administration and program tasks when necessary.

Requirements

• High school diploma or equivalent
• At least two years experience in program intake or customer service in private industry or public grant funded programs such as those under the Older Americans Act.
• Experience in word processing is required.
• Has excellent interpersonal and group process skills.
• Is accurate, conscientious and flexible with attention to detail.
• Is familiar with computers.
• Accepts direction, is well organized, and has the ability to meet deadlines.
• Position requires excellent customer service skills.
• Willingness to work in a team environment.
• The Senior Alliance is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees.
• Perform job functions with ethics, honesty and integrity.

Nice To Haves

• Familiarity with record keeping and filing systems is desirable.
• Knowledge of community organizations serving seniors is preferred.

Responsibilities

• Assists participants in applying for assistance programs such as Medicaid, Food Assistance, Section 8 Housing, and other programs.
• Verify Medicaid eligibility for Waiver.
• Maintains and inputs a record keeping system that includes all required data for the waiting lists and eligibility documentation for the Community Care department programs.
• Completes word processing, data entry, administrative support and budget records for the Community Care Department and agency.
• Responsible for various programs and projects as assigned.
• Handles other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED