Support Specialist, Sales Operations

Kinder's • Walnut Creek, CA

13d • $90,000 - $105,000 • Hybrid

About The Position

This Support Specialist, Sales Operations plays a critical role in ensuring accurate and timely execution of trade promotions and new item launches. This role balances hands-on execution of retailer portal submissions and new item paperwork with ownership of TPM system administration and reporting. The ideal candidate is extremely detail-oriented, diligent in tracking submission deadlines, and skilled at managing contracts, forms, and data accuracy.

Requirements

• 2–3 years of experience in trade promotion management, sales operations support, or related fields.
• Experience with data entry in TPM and retailer portal systems (specifically Kroger), or similar platforms.
• Proven ability to coordinate activities and serve as a liaison between cross-functional teams.
• Strong attention to detail with demonstrated success in managing deadlines, high volumes of administrative tasks, and maintaining data integrity.
• Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience in reporting tools (e.g., Power BI) for data extraction and report preparation.
• Proficient in Microsoft Excel, with the ability to analyze, manage, and report on trade promotion data effectively.

Nice To Haves

• BS/BA degree in Business, Finance, or a related field
• Experience in the Consumer Packaged Goods (CPG) industry, particularly with trade promotion management in fast-moving retail environments.
• Experience with SAP or other ERP system is a plus

Responsibilities

• Enter and maintain promotions in retailer portals, ensuring accuracy and compliance with retailer requirements.
• Complete and submit new item paperwork, contracts, and forms on time, diligently tracking deadlines to prevent delays in launches or promotions.
• Coordinate with Sales Managers, Brokers, and other cross-functional teams to gather required information and documentation for submissions.
• Organize and maintain promotional event records, agreements, and other retailer documents.
• Monitor submission status and resolve discrepancies proactively to ensure seamless execution at retail.
• Partner with Sales, Brokers, and Trade Finance teams to ensure trade promotion data is entered, approved, and reconciled accurately and on time.
• Distribute reporting on trade promotion activity to support accrual management, financial reconciliation, and post-promotion reviews.
• Facilitate clear communication between Sales Managers, retailers, and cross-functional teams to verify promotional details, ensure accurate retailer execution, and proactively resolve data discrepancies.
• Troubleshoot issues in TPM and retailer portals, partnering with cross-functional teams to streamline workflows and improve efficiency.
• Act as a detail-driven steward of deadlines and compliance, ensuring contracts, forms, and submissions are completed accurately and on schedule.
• Assist in identifying process gaps and suggest ways to streamline workflows.
• Maintain organized and accurate account records for financial audit purposes.

Benefits

• Medical / Rx, Dental, Vision, 401K + Match, Commuter Benefit, EAP, etc.
• We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees