Sales Operations Support Specialist

IDEXX • Westbrook, ME

1d • Onsite

About The Position

IDEXX is seeking a strategic, analytical Sales Operations Support Specialist to drive deal compliance, deal structuring, pricing, and approval processes for our SaaS business. You will collaborate across sales, finance, legal, and product teams to craft compelling offers, ensure compliance, and maximize revenue while minimizing risk.
This position is expected to be onsite at the IDEXX Global Campus in Westbrook, ME.

Requirements

• Experience of 5+ years in deal desk management, pricing strategy, sales operations, or compliance in SaaS/technology.
• Strong excel and analytical skills with the ability to interpret complex data and make data-driven decisions.
• Bachelor’s degree in business, finance, or related field (MBA a plus).
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Knowledge of SaaS business models, subscription-based pricing, and contract negotiation best practices.
• Familiarity with Salesforce, CRM systems, CPQ tools, and sales enablement technologies.
• Detail-oriented with a focus on accuracy and compliance.
• Adaptable, and able to thrive in a fast-paced environment.

Nice To Haves

• MBA a plus

Responsibilities

• Structure and collaborate with sales on deals that meet customer needs and align with company objectives.
• Maintain deal approval processes, ensuring compliance with policies and procedures.
• Analyze deal performance, pricing strategies, and discounting practices to optimize revenue.
• Review and approve non-standard contract terms and customer-specific requests.
• Validate contract entries, oversee compliance audits, and collaborate on unified controls.
• Support sales teams with data analytics, financial modeling, and reporting.
• Partner with Sales Operations on pipeline reporting for leadership insight, necessary approvals and provide guard rails deal strategy, margin control, and non-standard requests.
• Review and maintain Salesforce records and track deal lifecycle, customer acquisition costs, and contract renewals.
• Review and create as necessary location order templates for standardization and compliance
• Partner with sales operations to drive process improvements. Develop and maintain deal desk tools, templates, and training materials.

Benefits

• Base salary of $85k+ based on experience
• Opportunity for an annual bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level