Support Specialist (Kroger), Sales Operations

Kinder's•Cincinnati, OH

12d•Remote

About The Position

This Kroger Support Specialist plays a critical role in ensuring accurate and timely execution of trade promotions and new item launches. This role balances hands-on execution of retailer portal submissions and new item paperwork with ownership of TPM system administration and reporting. The ideal candidate is extremely detail-oriented, diligent in tracking submission deadlines, and skilled at managing contracts, forms, and data accuracy.

Requirements

2+ years of proven experience working with Kroger sales teams and Kroger-specific systems supporting retail sales and executing promotional events.
Proven ability to coordinate activities and serve as a liaison between cross-functional teams.
Strong attention to detail with demonstrated success in managing deadlines, high volumes of administrative tasks, and maintaining data integrity.
Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Excel, with the ability to analyze, manage, and report on trade promotion data effectively.

Nice To Haves

BS/BA degree in Business, Finance, or a related field.
Experience with reporting tools (e.g., Power BI) for data extraction and report preparation.
Experience with SAP or other ERP systems.

Responsibilities

Retailer Promotion & Item Setup Complete and submit new item paperwork, contracts, and forms on time, diligently tracking deadlines to prevent delays in launches or promotions.
Prepare and submit DSD deal sheets, MAPS forms, Mega events, 5X Digital events, 84.51 LCM and My Magazine events.
Complete the Kroger Sales Plan Template for six commodities across 13 periods annually.
Generate and analyze weekly upcoming promotion reports.
TPM Systems & Trade Support Manage Kroger Tradepoint deal submissions.
Enter and maintain deal data in Kinder’s TPM across all Pricing Groups.
Complete AIF forms for Pricing Groups with potential allocations each period.
Pull and review weekly Pricing Reports to verify correct deal execution.
Review historical and upcoming deal dates to ensure accuracy and prevent overlap.
Partner cross-functionally to ensure internal trade promotion data is approved and reconciled accurately and on-time.
Process Support Facilitate clear communication between Business Managers, retailers, and cross-functional teams to verify promotional details, ensure accurate retailer execution, and proactively resolve data discrepancies.
Investigate deduction issues and collaborate with the deductions team to resolve discrepancies.
Act as a steward of deadlines and compliance, ensuring contracts, forms, and submissions are completed accurately and on-time.
Assist in identifying process gaps and suggesting ways to streamline workflows.
Maintain organized and accurate account records for financial audit purposes.