Support Specialist, Analyst, and Senior
About The Position
Support Specialist, Analyst, and Senior Support Specialist Salary Range $46,000 – $66,000 Support Analyst Salary Range $53,000 - $72,000 Senior Support Analyst Salary Range $65,000 - $80,000 Empirical is looking to hire motivated Support Specialists, Support Analysts, and Senior Support Analysts to join our growing team! Support Specialist Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, and communications. Support Analyst Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development, and delivery. Support Senior Analyst Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development and delivery, and foreign language translation.
Requirements
- Bachelor's or Graduate's Degree in business or computer science, or equivalent experience.
- Comfortable gathering and disseminating information.
- Computer literacy and attention to detail.
- Can interface with a variety of personalities and rank-and-file employees.
- Dedicated to problem-solving and process analysis.
- Demonstrated leadership skills and able to work in a group or alone.
- Ability to complete a background investigation and credit check, as well as being able to obtain a security clearance.
- U.S. Citizenship is contractually required.
- Bachelor's or Graduate's Degree in business or computer science, or equivalent experience.
- A minimum of 1 year of experience in technical support, customer service, customer training, or account management
- Comfortable gathering and disseminating information.
- Computer literacy and attention to detail.
- Can interface with a variety of personalities and rank-and-file employees.
- Dedicated to problem-solving and process analysis.
- Demonstrated leadership skills and able to work in a group or alone
- Ability to complete a background investigation and credit check, as well as being able to obtain a security clearance.
- U.S. Citizenship is contractually required.
- Bachelor's or Graduate's Degree in business or computer science, or equivalent experience.
- A minimum of 2 years of experience in technical support, customer service, customer training, or account management
- Experience with documentation, presentation tools, and project management tools
- Comfortable gathering and disseminating information.
- Computer literacy and attention to detail.
- Can interface with a variety of personalities and rank-and-file employees.
- Excellent organization, problem-solving, and team leadership skills are required to develop and implement efficient work processes
- Ability to complete a background investigation and credit check, as well as being able to obtain a security clearance.
- U.S. Citizenship is contractually required.
Responsibilities
- Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, and communications.
- Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development, and delivery.
- Supports project teams in carrying out large-scale repeatable processes in a number of roles, including but not limited to project coordination, quality assurance testing, graphic artistry, help desk support, data entry, communications, technical writing, basic programming, training development and delivery, and foreign language translation.
Benefits
- Competitive compensation
- Bonus Program for outstanding achievements, accomplishments, and performance towards the company’s goals and objectives, as well as obtaining certifications.
- Additional compensation opportunities, including employee referrals and business development bonuses.
- Paid time off – 10 paid holidays and vacation / personal/sick day PTO
- Competitive benefits, including health, dental, and vision.
- Life and disability Insurance
- Matching 401k Retirement Plan
- Reimbursement for certification exams and CPE, other education opportunities, and professional association membership dues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
