Senior Support Specialist

Proliance Surgeons•Renton, WA

About The Position

We are looking for an outgoing and highly organized individual to fill our open position of Senior Support Specialist. They will provide administrative support to the POA Leadership Team. The Senior Support Specialist will prepare, input and submit payroll according to timeline provided by the CSO. Their responsibilities will also be to prepare and input payroll data according to policy, procedure and timelines provided by Proliance Surgeons. They will also submit invoices to the accounts payable program, reconcile Executive Director and Director of Operation’s company credit card. Monitor, approve, and submit office supply orders. Handle all facets of provider credentialing. It is a requirement of the position to be a team player, work efficiently and communicate effectively. This position requires the ability to handle delicate, confidential and stressful situations. Provide administrative support to various departments within the clinic or surgery center. Manage recurring and non-recurring tasks, address requests for assistance, clarify deliverables and deadlines, and keep key leaders informed of progress.

Requirements

High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in medical office environment
Minimum 1-year front office or reception experience, medical preferred
Superior customer service
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion
Willing and able to be flexible with working varied hours and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
Ability to prepare records in accordance with detailed instructions
Must be able to type with speed and accuracy

Nice To Haves

Associates degree or greater, a plus

Responsibilities

Provide general administrative and clerical support
Manage employee and provider credentialing files and communications between facilities
Coordinate all managed care credentialing activities to ensure provider participation status
Maintain necessary logs, lists, records, and current documentation required for physician/provider credentialing and re-credentialing
Maintain Executive Director and Director of Operations business calendars
Gather, interpret, and organize data for POA HR, operational, and business development projects
Assist in developing agendas and materials for meetings
Collect and compile data for various other monthly and quarterly reports as assigned
Arrange for, set up and prepare for meetings
Prepares and inputs payroll data
Manages out going & incoming mail
Scans invoices and emails to accounts payable
Other related duties as assigned.
Screen and route incoming calls and emails, ensuring timely responses.
Assist in scheduling and organizing meetings, including booking rooms and arranging necessary equipment.
Prepare and process expense reports as required.
Provide general support to departments, including data entry and document handling.
Assist with general office organization, including stocking office supplies and maintaining records as required.
Assist with logistics for departmental projects and special initiatives.
Route incoming mail, faxes, and packages to appropriate recipients.
Assist in the coordination of team events, employee recognition activities, and social functions.
Fulfill other duties as assigned by supervisors and department heads.