Support Services Specialist

Harbor

About The Position

Harbor is seeking a Support Services Specialist to provide front desk support in the Toledo area. Position is full-time, 40 hours per week, and 1st and 2nd shift. Two days will be 7:45a - 4:15p, two days will be 10:00a - 7:00p, and one day will be 7:45a - 3p. About Harbor: A leading provider of mental health and substance use treatment for over 100 years 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

Requirements

High school diploma or equivalent required with two years of closely related office experience strongly preferred.
Previous data entry experience.
Ability to handle multiple-line phone system and busy waiting room simultaneously.
Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
Ability to manage stress and maintain client confidentiality.
Must be proficient and accurate in computer use, including Microsoft Office.

Responsibilities

Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
Ensures that clients are announced to appropriate staff person; Provide any necessary follow-up and ensure the client is attended to in a timely manner.
Schedules ongoing appointments for other Harbor locations.
Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
Performs opening/closing duties as assigned.
Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
Distributes mail as assigned.
Verify client information and scan updated insurance information into the client record.
Monitor client flags for support related issues at time of visit
Respond to email, Teams and written requests from other depts in a timely manner
Attends support staff and other meetings as appropriate and serves on office committees as assigned.
Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
May float to other locations to accommodate client or agency need.
Follows crisis prevention and intervention protocols.
Accepts and completes other duties as assigned.