Support Services Specialist- eServices
About The Position
Play a key role in delivering a smooth, secure, and modern digital banking experience for our members. This position keeps our electronic services running flawlessly while providing expert support that connects people, technology, and innovation. For over 70 years, ACU has been doing things differently. We believe in putting financial success within reach for everyone, ensuring that communities grow stronger together. Discover why credit unions are the better way. Leave the bankers behind and join ACU, where you’ll experience the difference firsthand. We’re looking for driven individuals like you - ready to thrive in an environment where your skills and ambitions matter. This isn’t just a job posting; it’s your opportunity to shape your future with an organization that puts people first.
Requirements
- High school diploma or equivalent (GED)
- Minimum of 5 years of experience in a financial institution and/or relevant experience in a related field
- Proven attention to detail and accuracy
- Strong problem-solving skills
- Strong organization
- Customer/Member focused approach
- Professional verbal and written communication skills
Responsibilities
- Manage daily operations of ACU’s digital services, including Bill Pay, P2P, Zelle, RDC, ACH, and other electronic platforms.
- Provide prompt, professional support to members and internal departments via phone, chat, and email.
- Serve as a liaison with business partners on digital service‑related matters.
- Test, validate, and help implement new digital features and system enhancements.
- Maintain operational standards to ensure a seamless and consistent digital experience.
- Create and update clear procedural documentation for digital processes and systems.
- Monitor and ensure compliance with regulations such as Reg E, Reg Z, Reg J, Reg CC, Nacha, BSA/AML, and UDAAP.
- Provide timely insights and updates to management to support operational alignment.
- Participate in meetings and contribute to departmental and organizational goals.
- Perform additional assigned duties and ensure tasks are completed in a timely manner.
Benefits
- Generous PTO (Paid Time Off)
- 11 Paid holidays
- Paid Bereavement Leave
- Paid Jury Duty leave
- Training and advancement opportunities
- 401k with match up to 6%
- Mortgage discounts
- Paid volunteering at ACU sponsored events
- Bonus opportunities
- Company paid long term disability and life insurance
- Full Medical, Vision and Dental benefits
- Annual employee event for all staff and their families
- Employee Assistant Program (EAP) and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
