Support Services Specialist

Whiteford, Taylor & Preston, LLP • Richmond, VA

1d • Onsite

About The Position

The Support Services Specialist, under the supervision of the Office Administrator, is responsible for providing a wide variety of hands-on support tasks which may include one or more of the following areas of responsibility: ordering monthly office and kitchen supplies; copy, production, and scanning projects; daily mail and shipping; file and records support; hospitality assistance with conference room set up and scheduling; receptionist backup, and facilities support.

Requirements

• High school diploma or equivalent.
• Two or more years of work experience in a professional environment.
• Possess a high level of professionalism, interpersonal etiquette, and customer service skills.
• Proficient with MS Office Outlook, Word, and Excel, and an aptitude for learning other office-related software.
• Excellent communication skills.
• Ability and willingness to work cooperatively and professionally with co-workers and the Office Administrator.
• Flexibility in work schedule, including availability to work overtime as needed.

Responsibilities

• Interact and provide professional level support to legal assistants, firm administration, paralegals, associates, and partners.
• Complete copy, production, scanning projects according to required deadlines utilizing equipment such as: paper cutter, hole driller, bindery equipment, and electric stapler.
• Operate and maintain all office equipment including high volume copy machines, fax services, and postage meter.
• Manage distribution of all incoming USPS, FedEx, and UPS mail and packages.
• Request records or files from off-sight storage and assist Legal Administrative Assistants with file closing process.
• Act as the primary point of contact between the local office and central IT department to ensure that all tech-related issues and requests are addressed promptly.
• Maintain logs and records for tracking, management reports, inventory, and ordering of supplies.
• Stock and organize all copy rooms and printer stations with adequate supplies ensuring all areas are neat and orderly.
• Check printers and multi-function equipment regularly to clear errors or paper jams and replace toner for optimum operation.
• Straighten, organize, and manage all common areas including conference rooms.
• Assist with box moves, office moves, and occupant moves.
• Serve as point of contact for facility maintenance issues.
• Assist with light maintenance and occasional cleaning duties.
• Keep the kitchen and pantry clean, orderly, and well-stocked throughout the day.
• Clean refrigerators in kitchens monthly and monitor dishwashers.
• Serve as backup to and relieve the Receptionist for breaks and lunch hours.
• Provide occasional Legal Administrative support.
• Perform various other duties as assigned by the Office Administrator.

Benefits

• A competitive salary and benefits package.
• Opportunities for professional growth and development within a dynamic and supportive environment.
• A collaborative culture that values innovation, integrity, and inclusivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED