Support Services Manager

ALASKA HEART INSTITUTE • Anchorage, AK

54d

About The Position

Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling.

Requirements

• Education: Bachelor’s degree in health or business administration or related field, required.
• Experience: Five years’ prior medical office experience that includes support service functions and billing.
• Prior supervisory experience of 5 or more staff members.

Nice To Haves

• Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification

Responsibilities

• Process & Workflow Management: Develop and maintain objectives, workflows, and benchmarks for Support Services staff, ensuring accuracy, efficiency, and timeliness.
• Staff Oversight & Development: Oversee hiring, training, evaluations, goal setting, and disciplinary actions while fostering growth and educational opportunities for support staff.
• Administrative Duties: Manage provider pagers, after-hours phone routing, holiday notifications, and ensure proper documentation and storage of patient medical records (paper and electronic).
• Budget & Fiscal Oversight: Monitor monthly budgets, reconcile balances, and prepare the annual fiscal budget for department needs in collaboration with the CRO.
• Compliance & HIPAA Oversight: Ensure adherence to HIPAA policies, conduct audits, manage data intake, and oversee the release of information processes.
• Systems Proficiency: Leverage and train staff on key systems like Athena, Clearwave, Picom, Call Center Dashboard, and Patient Portal to enhance operational efficiency.
• Scheduling & Coordination: Manage provider and staff schedules, patient appointments, and coordinate travel accommodations for outlying clinic visits.

What This Job Offers

• Career Level: Manager
• Number of Employees: 251-500 employees