Manager, Project Support Services

University of California San Francisco•San Francisco, CA

1d•$125,000 - $145,000

About The Position

Reporting to the Director of Operations, the Manager, Project Operations and Support provides strategic and operational leadership for a team of Project Management Analysts supporting UCSF’s capital project portfolio. This role is responsible for ensuring efficient and effective delivery of project operations, business processes, and administrative services that enable successful project outcomes. The Manager oversees day-to-day operations and resource planning, fostering a culture of collaboration, accountability, and continuous improvement. Through the application of Lean principles and data-informed decision-making, the Manager drives operational excellence and consistency across systems, workflows, and service delivery. Serving as a key partner and advisor to the Director, the Manager provides high-level analysis, insight, and recommendations on business operations, policy, and resource planning. The role interprets and enforces compliance requirements related to human resources, finance, purchasing, safety, and facilities planning, ensuring adherence to UC policies and standards. The Manager, Project Operations and Support, plays a critical leadership role in building strong cross-functional partnerships across UCSF Real Estate and with campus stakeholders—championing efficiency, transparency, and innovation in support of UCSF’s mission and capital program objectives.

Requirements

Bachelor’s degree in business administration, finance, or equivalent experience in a related field
Minimum of 5 years of progressively responsible experience in project operations, administration, or business management within a large, complex organization
5–7 years of proven people management experience, fostering collaboration and accountability within teams
Demonstrated proficiency with project management information systems such as Unifier, Primavera, and Acella
Strong interpersonal and communication skills—verbal, written, and active listening—with the ability to advise, counsel, and motivate others
Skilled in evaluating complex challenges and developing effective, timely solutions
Excellent organizational, time management, and customer service abilities to balance competing priorities and deadlines
Effective leadership and supervisory experience, including HR administration and employee development
Familiarity with capital project delivery, design, and construction industry standards and practices
Demonstrated ability to independently collect, analyze, and synthesize data to develop sound recommendations and action plans
Proven success in providing project management support for multiple concurrent projects
In-depth understanding of organizational processes, protocols, and procedures, with emphasis on budget oversight, fund and account management, and personnel administration within applicable labor contracts and policies
Experienced in applying LEAN principles to streamline operations and improve efficiency over a sustained period (3+ years)
Comprehensive knowledge of UC, campus, and departmental policies, and the ability to interpret and apply them effectively
Strong background in financial analysis, accounting, payroll, and reporting, as well as in human resources and risk management planning

Responsibilities

Operational Leadership & Process Improvement Lead the day-to-day operations of the Project Support Services team, ensuring effective service delivery for capital projects.
Develop, implement, and continuously improve business processes, tools, and systems to enhance operational efficiency and consistency.
Apply Lean principles to streamline workflows, reduce redundancies, and improve service quality.
Oversee data integrity, performance tracking, and reporting to support data-informed decision-making.
Strategic Planning & Analysis Partner with the Director to align team priorities with UCSF Real Estate’s strategic goals and capital program objectives.
Provide high-level analysis and recommendations on business operations, policy, and resource allocation.
Identify and address emerging challenges and opportunities, ensuring proactive planning and effective risk mitigation.
People Leadership & Team Development Lead, mentor, and develop a team of Project Management Analysts, fostering professional growth and engagement.
Promote an inclusive, collaborative, and high-performance team culture grounded in accountability and respect.
Manage workload distribution, staffing plans, and performance expectations to ensure optimal resource utilization.
Interpret and apply human resources policies, ensuring compliance with UC requirements and best practices in workforce management.
Compliance, Policy, & Stakeholder Engagement Ensure operational practices comply with UC and UCSF policies related to finance, procurement, safety, and facilities planning.
Partner with internal and external stakeholders to resolve complex issues and align processes across business functions.
Represent UCSF Real Estate in cross-campus initiatives and forums, advancing collaboration and operational best practices.