Support Services Coordinator

Mass General Brigham•Cambridge, MA

1d•$21 - $30•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Reporting to the Facilities Operations Manager (FOM), the Support Services Coordinator will provide a wide range of administrative support for the FOMs. This will include calendar management, scheduling and coordinating meetings, researching and preparing materials, equipment inventory, and serving as a key point of contact for vendors, and other constituents in a professional, courteous, and helpful manner. Will assist with individual projects and execute a variety of administrative tasks and activities, as assigned by FOMs. Work collaboratively and efficiently, while maintaining an upbeat and positive attitude that supports the mission of the Ragon Institute. Job Summary This position is responsible for providing high-level administrative support to the executive and management teams. This role involves managing schedules, coordinating meetings, handling correspondence, and performing various clerical duties. The position is critical in ensuring efficient office operations and may also lead junior administrative staff.

Requirements

High School Diploma or Equivalent required
Experience in an administrative role, preferably in a healthcare setting 5-7 years required
Proficient in Microsoft Office Suite (Word, Excel, Power point, Outlook).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to work independently with minimal supervision.
Strong attention to detail and problem-solving skills.
Familiarity with hospital administration processes and healthcare regulations.
Professional demeanor and ability to interact effectively with all levels of staff.

Nice To Haves

Associate's Degree Business Administration preferred
Associate's Degree Related Field of Study preferred
Experience supporting senior-level staff 1-2 years preferred

Responsibilities

Manage and maintain executive schedules, including appointments, meetings, and travel arrangements.
Prepare, review, and edit reports, presentations, and other documents.
Handle incoming and outgoing correspondence, including emails, letters, and phone calls.
Organize and maintain office files, both electronic and physical.
Schedule, coordinate, and facilitate meetings, including preparing agendas, taking minutes, and following up on action items.
Arrange logistics for internal and external meetings, including room bookings and catering.
Serve as the primary point of contact between executives and internal/external stakeholders.
Draft and distribute memos, announcements, and other communications as directed.
Oversee office supplies inventory, ordering, and distribution.
Ensure office equipment is properly maintained and serviced.
Coordinate with IT for technical support and equipment needs.
Assist in the planning and execution of special projects and events.
Monitor project time lines and ensure deadlines are met.