Enterprise Support Services Coordinator
About The Position
The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption. The coordinator also acts as a dedicated support resource for newly onboarded physicians, providing final EMR configuration support and go-live assistance to ensure providers are fully operational from day one. This role may require occasional on-call or after-hours support to address urgent system or operational needs.
Requirements
- Associate degree preferred (not required)
- Experience in a ticket-based support or help desk environment
- Strong technical aptitude and system troubleshooting experience
- Ability to work independently while managing multiple priorities
- Ability to support multiple systems simultaneously in a fast-paced environment
- Strong communication, documentation, and collaboration skills
- Ability to work independently and collaboratively
- Problem-solving and critical thinking
- Attention to detail and process adherence
- Customer-service mindset with a focus on provider and staff support
- Ability to translate technical concepts into clear, user-friendly guidance
- Strong organizational and time-management skills
- Professional, proactive, and solutions-oriented approach
Responsibilities
- Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems
- Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues
- Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations
- Monitor and respond to support-related emails in a timely and professional manner
- Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources
- Assist with system education and workflow guidance for staff as needed
- Complete special projects and initiatives as assigned by management
- Serve as a dedicated on-site support resource for newly onboarded physicians
- Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers
- Provide real-time support during provider onboarding to ensure readiness and confidence at go-live
- Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
