Support Services Analyst
About The Position
Works under the general direction of assigned supervisor to provide administrative support to service centers within the division. Performs data entry duties and standard accounting functions. Processes payroll related matters and/or issues. Maintains, sorts, organizes, and archives other administrative files as required. Maintains employee personnel files and documentation. Ensures all files and reports are prepared for audits in accordance with internal or external requirements. Keeps records of materials and equipment ordered, received, and issued. Interacts and collaborates with the 311 Support Center to resolve citizens’ complaints. Consults with appropriate city personnel or external agency to resolve complaints regarding service requests. Analyzes and manages work orders to ensure accurate data is input into the appropriate systems. Schedules and dispatches work orders to applicable staff for assignment. Assists with monitoring or tracking payments for proper documentation and authorization. Verifies accuracy of inventory and equipment and prepares reports for management review. Logs and tracks employee assignments from start to completion. May assist in the maintenance of contracts and projects dependent on the assigned service center. Monitors violation notices and civil penalties assessed for non-compliance with established regulations, if assigned. Audits department expenditures and various program fees. Prepares invoices and verifies if funds are available for payment. Routes mail, directs visitors, and performs other administrative tasks as needed. Creates and prepares a variety of correspondences, memorandums, spreadsheets and reports by utilizing various computer applications.
Responsibilities
- Provides administrative support to service centers
- Performs data entry duties and standard accounting functions
- Processes payroll related matters and/or issues
- Maintains, sorts, organizes, and archives administrative files
- Maintains employee personnel files and documentation
- Prepares files and reports for audits
- Keeps records of materials and equipment
- Interacts and collaborates with the 311 Support Center to resolve citizens’ complaints
- Consults with city personnel or external agency to resolve complaints regarding service requests
- Analyzes and manages work orders
- Schedules and dispatches work orders
- Assists with monitoring or tracking payments
- Verifies accuracy of inventory and equipment and prepares reports
- Logs and tracks employee assignments
- Assists in the maintenance of contracts and projects
- Monitors violation notices and civil penalties
- Audits department expenditures and various program fees
- Prepares invoices and verifies funds availability
- Routes mail, directs visitors, and performs other administrative tasks
- Creates and prepares correspondences, memorandums, spreadsheets and reports
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
