Support Services Account Manager 2

Dell Technologies • Round Rock, TX

1d • Onsite

About The Position

Support Services Account Manager 2 At Dell Technologies, we create products and services that change the game for good. We’re constantly evolving, raising the bar, and driving what’s next. We aim to be our customers trusted partner for the long term—and that’s where our Support Services team plays a critical role. By executing and managing contract renewal strategies, they ensure a seamless renewal experience and strengthen our customer relationships. They deliver with consistency and urgency, safeguarding our contract revenue while promoting meaningful upgrades and value-add solutions that keep customers engaged and invested. Join us to do the best work of your career and make a profound social impact as an Support Services Account Manager 2 on our Inside Sales - Renewals Team in Round Rock, Texas (This position is onsite five days a week)/ What you’ll achieve As an Support Services Account Manager 2, you be responsible for implementing and managing contract renewal initiatives. You will maintain contract revenue base at highest possible retention rate, protect contract revenue stream, while ensuring timely contract renewal and promoting awareness of upgrades and add-ons You will: Duties include driving specific renewals and tech refresh sales programs, outbound calling, and prospecting to grow market share Providing support services solutions for hardware sales, starting customers on the best path Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services Advises customer of expiring support or maintenance contracts, pricing, new service offerings, etc. Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers Can effectively interface at many levels internally and within the customer's organization May mentor and supervise junior team members Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Requirements

• Ability to influence others to achieve results
• Strong Customer Service skill
• Strong communication skills
• Comprehensive understanding of company products and their value added to the customer

Nice To Haves

• Typically requires 2+ years of related experience in a relationship selling role with a Bachelor’s degree
• Proficient in Microsoft Excel & Outlook
• Salesforce Experience with AI fundamentals

Responsibilities

• driving specific renewals and tech refresh sales programs
• outbound calling, and prospecting to grow market share
• Providing support services solutions for hardware sales, starting customers on the best path
• Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services
• Advises customer of expiring support or maintenance contracts, pricing, new service offerings, etc.
• Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers
• Can effectively interface at many levels internally and within the customer's organization
• May mentor and supervise junior team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level