Account Manager 2

Pivot•Los Angeles, CA

About The Position

PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi-pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot As an Account Manager, you will be responsible for the planning and management of all aspects of corporate accounts, from the selling process, through design, project management and the completion of project, exercising discretion and independent judgment to ensure the highest level of customer satisfaction. Responsible for customer relations oversight on all assigned accounts, including the development of a monthly project status report per account. In Addition, You Will Provide prompt and effective follow-up on new corporate projects specified by clients or new accounts/projects from the sales or bid desk. Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction. Act as Herman Miller Living Office “champion” by being proficient in the Living Office concept and ideas. Meaningfully contribute to winning sales engagements by supporting account managers and customers with this unique knowledge. Be a student of “The Challenger Sales” sales model and attend the “Readiness Rally”. Assume ownership of the entire sales process, from initial client contact through the final punch list. Work with other team members (design, project management, project coordination, installation, accounting, sales management) as appropriate to complete all projects to the client’s satisfaction and within the required time frame. Assume primary responsibility in the planning and specification of all aspects of the sales projects on assigned accounts, or work with the assigned design team as required to complete planning and specification(s). Assume primary responsibility in the project management of all aspects of the projects for assigned accounts or works with the assigned project manager(s) as required to complete projects. Provide timely follow-up on all details. Promote and sell design, installation, project management, and other services as appropriate. Be responsible for fabric finishes and discounting on all final proposals submitted to clients. Within guidelines for margins, develop accurate price quotations. Coordinate project plan(s), installation schedule(s). Review all orders prior to order entry to determine any special instructions to the manufacturer. Conduct post-occupancy evaluation/punch list walk-through with Project Manager, if one has been assigned, ensuring timely resolution of any identified issues or problems. Inform assigned clients on all new products and ergonomic issues and products. Work with the accounting department to provide prompt and courteous follow-up and investigations of delinquent accounts as necessary. Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts. Consistently devote time to personal and professional development through a variety of continuing education sources and appropriate business and professional associations. Be responsible for the successful installation and completion of every job, to the absolute satisfaction of all accounts. Perform other duties as assigned.

Requirements

2+ years of professional sales-related experience and/or training
bachelor’s degree in architecture or interior Design from a 4-year college or university; or equivalent combination of education and experience
Familiarity with the basics of project management
Demonstrated ability to logistically plan all phases of the project lifecycle
General understanding of furniture systems and electrical/cabling issues, building systems, and building codes
Operations database experience, as well as previous working experience with Microsoft Word and Excel
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to read and analyze architectural drawings and blueprints
Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English
Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply the algebraic and geometric concepts involved in project design desirable
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

Previous experience and/or training (such as project administration or project management or interior design) may be substituted for some experience or formal education requirements.

Responsibilities

Planning and management of all aspects of corporate accounts, from the selling process, through design, project management and the completion of project
Customer relations oversight on all assigned accounts, including the development of a monthly project status report per account
Provide prompt and effective follow-up on new corporate projects specified by clients or new accounts/projects from the sales or bid desk
Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction
Act as Herman Miller Living Office “champion” by being proficient in the Living Office concept and ideas
Meaningfully contribute to winning sales engagements by supporting account managers and customers with this unique knowledge
Be a student of “The Challenger Sales” sales model and attend the “Readiness Rally”
Assume ownership of the entire sales process, from initial client contact through the final punch list
Work with other team members (design, project management, project coordination, installation, accounting, sales management) as appropriate to complete all projects to the client’s satisfaction and within the required time frame
Assume primary responsibility in the planning and specification of all aspects of the sales projects on assigned accounts, or work with the assigned design team as required to complete planning and specification(s)
Assume primary responsibility in the project management of all aspects of the projects for assigned accounts or works with the assigned project manager(s) as required to complete projects
Provide timely follow-up on all details
Promote and sell design, installation, project management, and other services as appropriate
Be responsible for fabric finishes and discounting on all final proposals submitted to clients
Within guidelines for margins, develop accurate price quotations
Coordinate project plan(s), installation schedule(s)
Review all orders prior to order entry to determine any special instructions to the manufacturer
Conduct post-occupancy evaluation/punch list walk-through with Project Manager, if one has been assigned, ensuring timely resolution of any identified issues or problems
Inform assigned clients on all new products and ergonomic issues and products
Work with the accounting department to provide prompt and courteous follow-up and investigations of delinquent accounts as necessary
Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts
Consistently devote time to personal and professional development through a variety of continuing education sources and appropriate business and professional associations
Be responsible for the successful installation and completion of every job, to the absolute satisfaction of all accounts
Perform other duties as assigned