Support Senior Engineer
About The Position
Support Senior Engineer Requirements Understanding of user study concepts and awareness of consumer electronics development Installation of SW, FW and potentially unique settings via scripts across multiple product lines Able to unbox, update and repack units prior to transporting to DHx Experience in a variety of data capture techniques and testing Able to maintain and update organized lists of participants across multiple tools Follow up with participants to capture units and document their experience Skills Background in preparing product for testing Understanding of Software installation and configurations Work across multiple tools to track progress Timezone Onsite in Cupertino Success Criteria/Definition of Done Units are received, SW/FW updated and returned for distribution in a timely manner Participant lists and distributions groups are accurately maintained Capture requests are acted on quickly, with clear common and documentation is complete. Communication with the team is clear, effective and timely
Requirements
- Understanding of user study concepts and awareness of consumer electronics development
- Installation of SW, FW and potentially unique settings via scripts across multiple product lines
- Able to unbox, update and repack units prior to transporting to DHx
- Experience in a variety of data capture techniques and testing
- Able to maintain and update organized lists of participants across multiple tools
- Follow up with participants to capture units and document their experience
- Background in preparing product for testing
- Understanding of Software installation and configurations
- Work across multiple tools to track progress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
