Senior Support Engineer

The Surplus Line Association of CA • San Ramon, CA

9d • $120,000 - $175,000 • Onsite

About The Position

The Internal Support Engineer is responsible for administering, maintaining, and supporting the organization’s core IT infrastructure and end-user technology environment. This role ensures the reliability, security, and efficiency of systems, applications, and devices while delivering onsite support. The position serves as a key liaison between the organization, external vendors, and contractors and plays a critical role in onboarding, lifecycle management, and continuous improvement of technology services.

Requirements

• Demonstrated experience administering Office 365, Teams, SharePoint, and SaaS applications.
• Strong knowledge of user lifecycle management, access controls, and identity governance.
• Experience with endpoint management, security standards, and device configuration.
• Hands-on experience providing onsite and remote technical support.
• Familiarity with HRIS integrations and automated onboarding/offboarding workflows.
• Proven ability to manage vendors, contracts, and technology procurement.
• Strong troubleshooting, documentation, and communication skills.

Responsibilities

• Administer and maintain virtual servers, network services, email systems, and core IT platforms.
• Manage Office 365, including Exchange Online, Teams, SharePoint, and related security and governance settings.
• Oversee SaaS applications, vendor platforms, and software licensing to ensure compliance and cost efficiency.
• Maintain system reliability and availability through monitoring, patching, updates, and proactive maintenance.
• Administer and enforce VPN policies, firewalls, antivirus/endpoint protection, and security baselines.
• Manage backups, disaster recovery planning, and routine testing of recovery procedures.
• Implement and maintain endpoint security standards and configuration baselines.
• Support access governance and user lifecycle management (provisioning, deprovisioning, role changes).
• Own onboarding and offboarding technology processes, including hardware provisioning, access setup, and training coordination.
• Support HRIS integrations and automated provisioning workflows.
• Provide onsite support for hardware, software, and networking issues.
• Troubleshoot complex issues across desktops, laptops, mobile devices, peripherals, and network connectivity.
• Maintain accurate asset inventory, device lifecycle planning, and refresh schedules.
• Oversee technology procurement, including evaluation, purchasing, and vendor coordination.
• Serve as the primary point of contact for IT vendors, contractors, and managed service providers.
• Implement technology solutions that improve efficiency, security, and user experience.
• Support change management, adoption, and user enablement for new tools and systems.
• Document procedures, standards, and configurations to support operational maturity.

Benefits

• An expansive benefits package with a variety of choices for medical, dental, and vision coverage tailored to your needs
• Educational benefits, including tuition reimbursement
• A generous wellness stipend to help you invest in your health and well-being
• Complimentary Costco memberships for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees