Support Program Manager

Adyen • Chicago, IL

3d • Onsite

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. As the Support Program Manager , you will play a pivotal role in driving technical excellence and operational maturity within the IPO solution domain. You will coach Support globally, improve workflows, foster collaboration with Product, and help scale knowledge-sharing practices. You’ll serve as the highest point of escalation for IPO-related issues, proactively identify automation opportunities, and contribute directly to regional initiatives by tailoring global strategies to local needs.

Responsibilities

• Provide guidance and coaching to Support team members on building technical skills, ensuring high-quality service delivery and enabling professional growth.
• Continuously evaluate and improve support processes, workflows, and technical tools.
• Work closely together with Support Excellence to enhance efficiency, effectiveness, and customer satisfaction.
• Be the main point of contact in Solution/Stream planning; foster a closer relationship with Product (collaboration and reply times); identify opportunities for automation and drive major priorities within the Solution domain in order to get closer to 10x readiness.
• Collaborate closely with the Team Leads to ensure alignment on workload drivers.
• You will gain a deep understanding of local requirements and effectively represent these needs on the global stage.
• Demonstrate a deep technical expertise in IPO Solution, while possessing a strong drive to continuously enhance knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed