Support Engineer II-Ext - AMZ9971147

Amazon • Seattle, WA

9d

About The Position

Operate the Managed Service platform and collaborate with internal service teams
to manage critical infrastructure services for global enterprise-scale
customers. Troubleshoot complex service issues using groundbreaking
technologies, reproduce customer issues to identify the root cause, and build
proof-of-concept environments aligned with cloud-best-practices. Build utilities
and tools that facilitate safe, high-speed, wide-scale operations. Identify
technical issues and develop improvements to technical processes. Serve as a
point of escalation and drive customer communication during critical service
events. Mentor junior engineers.

Requirements

• Bachelor’s degree or foreign equivalent degree in Networking, Information Technology or a related field and three years of experience in the job offered, as a Systems Administrator, or in a related IT/Cloud Operations support role.
• Must have one year of experience in the following skills: (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Linux or Windows Operating System support; (3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP.

Nice To Haves

• Please see job description and the position requirements above.

Responsibilities

• Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers.
• Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices.
• Build utilities and tools that facilitate safe, high-speed, wide-scale operations.
• Identify technical issues and develop improvements to technical processes.
• Serve as a point of escalation and drive customer communication during critical service events.
• Mentor junior engineers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level