Support Development Engineer

EnergyHub

9h

About The Position

We are hiring a Support Development Engineer to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company.
This role participates in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours.

Requirements

• Ability to combine information gained from multiple sources to identify root causes
• Strong organizational skills and an eye for calling out areas for improvement
• Strong communication skills
• Comfort working with internal teams as well as external partners
• Comfort working across time zones and cultures
• An understanding of code versioning concepts and experience with tools like git
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
• Experience working with 3rd Party API’s using Postman
• Experience with a scripting language such as Python
• Experience or familiarity with Fullstack web development
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Nice To Haves

• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners

Responsibilities

• identify root causes of technical issues
• respond to production issues
• configure programs and data flows between EnergyHub and our OEM or Utility partners
• configure and update data attributes when no UI is available
• build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities
• identify and implement technical solutions to mitigate or correct known issues
• debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
• contribute bug-fix PR’s to the codebase
• create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
• Other duties as assigned

Benefits

• EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match.
• We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed