Support Desk Specialist II

Actus Nutrition•Eden Prairie, MN

5d•$29

About The Position

At Actus Nutrition , our focus is to create high quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. The human nutrition division focuses on industry leading whey and milk protein isolates, concentrates, and hydrolysates. The animal nutrition division is a leading supplier of functional fats, proteins and carbohydrates. Both divisions are backed by the speed, execution and passion it takes to exceed the expectation of our customers. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program. The Support Desk Specialist II is a customer service-oriented technical support professional responsible for providing advanced hardware and software support to end users in a desktop, server, and infrastructure environment. This role requires strong analytical, troubleshooting, and communication skills, as well as a commitment to exceptional customer service, teamwork, and continuous improvement.

Requirements

Associate's degree in information technology, or computer science required. Bachelor's degree preferred.
3–4 years of previous PC support experience in a similar role.
Advanced understanding of operating systems (Windows 10), business applications, printing systems, and network systems.
Experience supporting and managing cloud computing platforms (Office 365).
Experience supporting and managing telecom resources (on-prem phone systems, conference solutions, mobile devices).
Working knowledge of help desk software, computer software applications, and remote-control software.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Ability to multi-task and adapt to changes quickly.
Technical awareness and service awareness of all organization’s key IT services.
Self-motivated with the ability to work in a fast-moving environment.

Responsibilities

Provide Tier I and Tier II technical support, including troubleshooting and resolution of desktop software, workstations, peripheral equipment, and system-related issues.
Support common business and productivity software (e.g., Microsoft Windows, Office 365).
Manage and maintain the support desk application and ticket queues, ensuring timely resolution and proper escalation of unresolved queries.
Document user calls, issue resolution, and related processes and procedures.
Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs.
Develop and assist in maintaining required technical documentation.
Provide basic technical support at the network level (LAN/WAN connectivity, routers, switches, firewalls, wireless).
Administer and support cell phone deployments (BYOD and company-owned).
Install and set up computer hardware, including PCs, network printers, and other peripherals.
Install and configure new software releases and system upgrades.
Maintain and review asset inventory; manage equipment availability.
Provide guidance and support for Tier I team members and other IT staff.
Assist with voice communications, virtual meetings, conference rooms, and cell phone support.
Assist with end-user education and use of technology environment.
Perform special projects and other responsibilities as needed.