Front Desk Support Specialist

Mercer University • Macon, GA

4d • Onsite

About The Position

The Campus Health Clinic for Mercer University in Macon, Georgia is searching for a Front Desk Support Specialist. Responsibilities: The candidate in this position acts as a medical secretary/receptionist for the front desk at a busy clinic. Handles check in and check out of patients, collects payments and post charges/payments. Responsible for appointment scheduling, rescheduling and cancellations. Responsible for appointment reminders, accurate data entry of all patient information, entering information in the EMR, updating of demographics, updating of pertinent information, scanning and copying records as required. This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment. Qualifications: A high school diploma or GED is required, along with one year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or EClincal Works. The successful candidate must be able to provide excellent customer service with a professional, yet friendly, disposition. Must be flexible and adapt to change well. The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

Requirements

• A high school diploma or GED is required
• One year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or EClincal Works.
• Must be able to provide excellent customer service with a professional, yet friendly, disposition.
• Must be flexible and adapt to change well.
• The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

Responsibilities

• Acts as a medical secretary/receptionist for the front desk at a busy clinic.
• Handles check in and check out of patients
• Collects payments and post charges/payments.
• Responsible for appointment scheduling, rescheduling and cancellations.
• Responsible for appointment reminders
• Accurate data entry of all patient information
• Entering information in the EMR
• Updating of demographics
• Updating of pertinent information
• Scanning and copying records as required.
• Handling multiple phone calls
• Creating a professional and welcoming environment.

Benefits

• Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees