Support Specialist II, Service Desk
About The Position
We’re looking for an IT Support Specialist II to join Vuori’s Global IT Support team. This Tier 2 role focuses on supporting our teams and resolving escalated technical issues that require advanced troubleshooting. You’ll play a key role in ensuring smooth operations across the company while contributing to a collaborative, clarity-driven IT environment. This role will focus on providing hands-on, in-office support at our HQ, ensuring an exceptional experience for employees and maintaining the reliability of critical systems onsite. In addition to the responsibilities above, you may be required to contribute to projects as a technical resource.
Requirements
- High school diploma or equivalent; associate or bachelor's degree in computer science or related field preferred
- Experience with face-to-face IT executive support
- 2+ years of experience in IT support or a related technical role
- 2 + years of experience with ticketing systems (e.g., Jira Service Management)
- Experience with troubleshooting hardware and software issues, including printers, scanners, and mobile devices
- Strong problem-solving and analytical skills
- Familiarity with Windows and macOS environments
- Excellent communication and customer service skills
Nice To Haves
- Certifications: CompTIA A+, ACMT
- Experience with Atlassian Jira and Confluence, M365 apps, JAMF, Intune, Entra ID
Responsibilities
- Provide excellent customer service by communicating technical solutions in a clear and concise manner
- Resolve escalated IT tickets from Tier 1 support
- Provide support and coverage at our HQ Helpdesk
- Perform advanced troubleshooting for Windows, macOS, and mobile devices
- Support and maintain AV conference room technology
- Document solutions and contribute to knowledge base improvements
- Collaborate with senior IT team members on projects and process enhancements
- Assist with onboarding and technical setup for new hires
- Own incidents through completion ensure we find permanent solutions to problems that occur.
- May provide some Executive IT support to our leadership team
Benefits
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
