Support Desk Engineer

Five Nines Technology Group, LLC•Lincoln, NE

About The Position

Are you a world class problem solver? Have an intense curiosity and a willingness to learn? Do you possess excellent interpersonal skills? Thrive on delivering top notch customer service? Ready to conquer technical challenges, build relationships with clients, work with a variety of hardware and software, grow and develop? Good, because we have been searching all over Husker Nation for you. Are you in? About us: We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, & Central City We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running We are all about our company culture so much so, that it’s our #1 priority We believe life is an adventure to be lived. With more than 100 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life We love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate about With us you will be able to: Work with insanely smart people. Top talent wants to work with top talent. Here you will have the chance Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth Work for a leader that has your back Offer support for backup solutions Resolve technical issues involving Microsoft's core business applications and operating systems Provide basic technical support at the network level: WAN and LAN connectivity Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets System documentation, maintenance, and review Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

Understanding of operating systems, business applications, and printing systems
Strong written and verbal communication skills are essential to provide high-level customer service
Ability to diagnose technical issues
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to multi-task while working in a fast pace environment
Ability to work in a team environment and communicate effectively

Responsibilities

Offer support for backup solutions
Resolve technical issues involving Microsoft's core business applications and operating systems
Provide basic technical support at the network level: WAN and LAN connectivity
Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
System documentation, maintenance, and review
Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate
Meet client response SLA’s 95% of time
Meet client resolution SLA’s 80% of time
Enter all work as service tickets 100% of the time
Bring a positive attitude and high energy 100% of the time

Benefits

Competitive wage
Employee focused environment
Full health care benefits options including dental, and vision with a wellness and safety focus
Mobile phone stipend and home internet stipend
Long term and short term disability insurance
401K plan with company match
3 weeks PTO

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume