Help Desk Support Engineer
About The Position
Help Desk Support Engineer Nodal Exchange, the largest power futures exchange in North America, is a derivatives exchange providing price, credit and liquidity risk management to participants. Nodal Exchange is a leader in innovation, having introduced the world's largest sets of environmental and electric power futures and options contracts. All transactions on Nodal Exchange (power, environmental and natural gas) are cleared through its wholly owned subsidiary, Nodal Clear, using its award-winning portfolio margining methodology. As leaders in innovation, Nodal Exchange and Nodal Clear have built in-house most of the trading and clearing platforms that fuel our business. Nodal Exchange is part of the EEX Group which is in turn part of the Deutsche Börse Group. We are now looking for talented, innovative individuals to join our team in Tyson’s Corner, VA (DC Metro area).
Requirements
- Associates degree or higher in computer technology or related field
- 1-3 years of experience in a helpdesk technician or related role
- Familiarity with Linux, and Cisco switching concepts
- Proficiency with Windows and Apple products
- Proficiency in computer maintenance, repair, and service
- Experience in hardware installation, troubleshooting, and IT support
- Familiarity with Endpoint Management Software, IT helpdesk software (JIRA), operating systems, and general office software
- Strong communication skills and experience in customer service
- Independent, organized, and structured
Responsibilities
- Installing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
- Resolving internal user problems and ensuring correct operation of computers
- Maintaining parts inventory and logging all service/repair activity
- Performing system set-ups for new hires
- Engage vendor support to resolve hardware issues
- Dispose of hardware when its obsolete
- Purchase employee peripheral devices
- Manage software licenses for licensed installed applications
Benefits
- Nodal Employee Benefits and Perks: https://nodalexchange.pinpointhq.com
- Nodal Exchange, LLC does not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, physical or mental health, hairstyle, or any other characteristic protected by federal, state or local law with respect to recruitment, hiring, training, promotion, or in any other terms and conditions of employment. Nodal Exchange is an E-verify participant.
- Applicants for this position must be currently authorized to work in the United States on a full-time basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
