Support & Deployment Engineer – Denver, CO | Hybrid
About The Position
If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams. Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix. Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue. Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices. At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions. Join us and help shape the future of video delivery! Want to work on the technology behind global streaming platforms like Netflix? Join ATEME and help deliver high-quality video experiences at scale. Mission: In this role, you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across North America.
Requirements
- Minimum 3 years in technical support, deployment, or integration (broadcast, streaming, or telecom preferred)
- Linux, IP networking, video compression (MPEG-2, H.264, HEVC), streaming protocols (HLS, DASH, RTMP)
- Strong troubleshooting and analytical skills
- Fluent in English (Spanish is a plus)
- Bachelor’s degree in a related field preferred
- Willing to join an on-call rotation in a 24/7 environment
Nice To Haves
- Cloud platforms (AWS, Azure, GCP)
- Docker/Kubernetes
- scripting (Python, Bash)
Responsibilities
- Install, configure, and integrate ATEME solutions within customers’ broadcast and streaming environments.
- Collaborate with internal teams (R&D, Sales, and Product Management) to ensure smooth implementation and customer satisfaction.
- Document deployment procedures and best practices to enhance knowledge sharing.
- Provide Level 1 technical support, diagnosing and resolving complex system issues.
- Analyze logs and performance metrics to identify root causes and optimize system performance.
- Work closely with customers to address technical inquiries and offer timely solutions.
- Assist in training clients on ATEME products and solutions.
- Contribute to product improvement by relaying customer feedback to R&D teams.
- Stay up-to-date with industry trends, emerging technologies, and best practices.
- Develop automation scripts and tools to streamline troubleshooting and deployment processes.
- Participate in internal training sessions and knowledge-sharing initiatives.
Benefits
- $100K–$130K base salary + potential incentives
- 3 days in-office, 2 days remote
- 15 days PTO, 9 paid holidays, 7 sick days + additional leave based on seniority
- Medical, dental, vision (60% covered), Life & AD&D, 401(k) with 4% match
- Up to $70 for phone expenses
- Receive up to $450 toward your own new device
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
