Support Coordinator Supervisor- NJ

Beacon Specialized Living•Princeton, NJ

About The Position

Support Coordinator Supervisor Primary Responsibilities: Always be compliant with all company and regulatory policies and procedures. Provide day-to-day operational oversight of the DDD Support Coordination Unit, maintaining regular communication with the Director. Lead, supervise, mentor, and evaluate Support Coordinators and Supervisors through coaching, training, performance management, and corrective action as needed. Ensure compliance with all DDD, Medicaid, regulatory, and internal policies, including zero-reject/zero-discharge, confidentiality, Provider Agreement requirements, and employee standards of conduct. Review, approve, and oversee Individual Support Plans (ISPs) and Service Plan modifications in accordance with NJCAT, PCPT, ISP Guidelines, and required timelines. Guide staff on complex cases, health and safety concerns, service navigation, and provider coordination to ensure person-centered, safe, and effective service delivery. Monitor service delivery quality, identify gaps, evaluate program resources, and implement improvements to enhance outcomes. Review and audit case records and documentation to ensure accuracy, completeness, and regulatory compliance. Review, allocate, and adjust caseloads as needed; provide caseload coverage as needed On-call coverage is required. Facilitate team communication through regular meetings, preparation of monthly agendas, and delivery of training to Support Coordinators and Supervisors. Support fiscal integrity through staffing oversight and assisting with verification of monthly billing activity. Routinely provide leadership with data on program performance and improvement opportunities. Onboard and train new staff; provide ongoing education on documentation standards, person-centered planning, best practices, and regulatory updates. Maintain ongoing communication with individuals, families, guardians, and providers; address concerns and promote satisfaction and community awareness. Remain current on DDD policies, Medicaid updates, services, provider resources, and best practices; complete all required trainings and webinars. Assist with development of internal policies and procedures and support program growth, including marketing and outreach initiatives.

Requirements

Bachelor’s degree or higher preferred.
Two (2) years of experience in developmental disabilities or care management.
Two (2) year supervisory experience preferred.
Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
Must complete and pass a drug test, in applicable states.
Must possess a valid Driver’s License and have reliable transportation.
Proficient in speaking, reading and writing the English language.
Approved by state, federal and government entities to work within BSLS programs.
Ability to use office equipment, including BSLS information technology systems.
Must be able to communicate and function in an interdisciplinary team.
Strong computer skills utilizing various software programs and applications.
Excellent oral and written communication skills.
Ability to create professional employee communication materials.
Capable of working well with all levels of the organization.
A professional demeanor.
Demonstrated ability to multi-task.
Ability to work with little daily supervision.
Travel is required.

Responsibilities

Always be compliant with all company and regulatory policies and procedures.
Provide day-to-day operational oversight of the DDD Support Coordination Unit, maintaining regular communication with the Director.
Lead, supervise, mentor, and evaluate Support Coordinators and Supervisors through coaching, training, performance management, and corrective action as needed.
Ensure compliance with all DDD, Medicaid, regulatory, and internal policies, including zero-reject/zero-discharge, confidentiality, Provider Agreement requirements, and employee standards of conduct.
Review, approve, and oversee Individual Support Plans (ISPs) and Service Plan modifications in accordance with NJCAT, PCPT, ISP Guidelines, and required timelines.
Guide staff on complex cases, health and safety concerns, service navigation, and provider coordination to ensure person-centered, safe, and effective service delivery.
Monitor service delivery quality, identify gaps, evaluate program resources, and implement improvements to enhance outcomes.
Review and audit case records and documentation to ensure accuracy, completeness, and regulatory compliance.
Review, allocate, and adjust caseloads as needed; provide caseload coverage as needed
On-call coverage is required.
Facilitate team communication through regular meetings, preparation of monthly agendas, and delivery of training to Support Coordinators and Supervisors.
Support fiscal integrity through staffing oversight and assisting with verification of monthly billing activity.
Routinely provide leadership with data on program performance and improvement opportunities.
Onboard and train new staff; provide ongoing education on documentation standards, person-centered planning, best practices, and regulatory updates.
Maintain ongoing communication with individuals, families, guardians, and providers; address concerns and promote satisfaction and community awareness.
Remain current on DDD policies, Medicaid updates, services, provider resources, and best practices; complete all required trainings and webinars.
Assist with development of internal policies and procedures and support program growth, including marketing and outreach initiatives.