Support Center Supervisor - Technical Aftermarket
About The Position
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Support Center Supervisor - Technical AftermarketJob Duties Supervise a technical team within the Service Support Center. Ensure the level of technical service provided to Company Retail Network staff or customers is accurate, helpful, courteous, and timely. Ensure Technical Support Representative team members have the necessary tools and training to do their job effectively. Assist support center in resolving dealer and customer issues.
Requirements
- 5-7 years related experience
- Associate degree (Technical) Non-degree considered if 6+ years of related experience along with a high school diploma or GED.
- Frequent travel and overnight stays (6-20%)
Responsibilities
- Supervise a technical team within the Service Support Center.
- Ensure the level of technical service provided to Company Retail Network staff or customers is accurate, helpful, courteous, and timely.
- Ensure Technical Support Representative team members have the necessary tools and training to do their job effectively.
- Assist support center in resolving dealer and customer issues.
Benefits
- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
