UNIV - Support Center Representative - Business Operations

Medical University of South Carolina • Charleston, SC

54d • Onsite

About The Position

To provide administrative and operational support to the Business Operations units. Primary areas of responsibility include but are not limited to: Acting as a dispatcher for patient transport services; Assisting on-campus parkers with gate access issues; Delivering orders for Printing Services; Providing general customer service; Performing administrative duties such as producing reports, shift change briefings, and tracking data related to patient transfers. This position reports to the Support Center Manager.

Requirements

• A high school diploma and two years of work experience in collecting, scheduling, processing and reporting information in a data processing environment.
• Ability to perform job functions in an upright position.
• Ability to perform job functions in a seated position.
• Ability to perform job functions while walking/mobile.
• Ability to work indoors.
• Ability to work outdoors in all weather and temperature extremes.
• Ability to work in confined/cramped spaces.
• Ability to perform job functions from kneeling positions.
• Ability to bend at the waist.
• Ability to squat and perform job functions.
• Ability to perform 'pinching' operations.
• Ability to fully use both hands/arms.
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders.
• Ability to reach in all directions.
• Possess good finger dexterity.
• Ability to maintain tactile sensory functions.
• Ability to lift and carry 15 lbs., unassisted.
• Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted.
• Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted.
• Ability to push/pull objects, up to 15 lbs., unassisted.
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes.
• Ability to see and recognize objects close at hand.
• Ability to see and recognize objects at a distance.
• Ability to match or discriminate between colors.
• Ability to determine distance/relationship between objects; depth perception.
• Good peripheral vision capabilities.
• Ability to maintain hearing acuity, with correction.
• Ability to hear and/or understand whispered conversations at a distance of 3 feet.
• Ability to perform gross motor functions with frequent fine motor movements.
• Ability to work in dusty areas.

Responsibilities

• Responds to customer service calls and operates the parking gate access controls for patient/visitor, employee and student parking facilities at the MUSC downtown campus.
• Maintains expert knowledge of the parking access controls system including remote and onsite gate operations; Troubleshooting customer service calls and operating gates as required; Documenting call details and initiating follow-up actions; Monitoring cameras for problems or suspicious activity.
• Dispatches drivers for patient transport operations.
• Maintains expert knowledge of the Logis dispatch system and the Samsara vehicle tracking app; Providing excellent customer service to the clinical personnel requesting patient transport; Communicating in a positive, courteous and professional manner at all times; Clearly informing drivers about scheduled/unscheduled trips, traffic, obstacles and specific patient/trip requirements; Monitoring routes and status of all drivers to coordinate and prioritize their schedules; Assisting clinical personnel and drivers with troubleshooting challenges; Ensuring trip data is well-documented for process evaluation/improvement and reporting purposes.
• Provides order fulfillment support for Printing Services.
• Verifying customer information to ensure delivery success; Delivering orders using an automobile, a golf cart or on foot; Assisting customers with order pick-ups at the Bee Street office.
• Provides general customer service and administrative functions for all areas.
• Directing customers to appropriate parking locations and bus stops; Providing bus schedule and next estimated arrival; Offering general departmental information like hours of operation, services provided and contact information; Monitoring departmental email inbox and responding to inquiries or forwarding to appropriate department contact; Assisting with parking citation adjudications; Performing data entry and assisting with reports.
• Perform other duties as assigned. Examples include but are not limited to: Receiving/administering additional training; modifying/adding services; participating in special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees