Operations Support Representative

OneMain Financial • Evansville, IN

7d • Onsite

About The Position

The Operations Support Representative provides support for the Merchant Referral Program through implementing and maintaining system enrollments. Growing the business of new, inactive, and active Merchants through ongoing communication, relationship building, and follow-up. The successful candidate will also provide support for field team members, sales team members and businesses enrolled in the program. In the Role Systemically processing and maintaining Merchant Referral enrollments Initiating outbound calls to merchants as necessary to gain information for growth opportunities Collaborate and partner with sales representatives and branches as needed Processing merchant reviews Processing and coordination of merchant inquiry resolution with appropriate OneMain personnel / departments Project assignments as needed Making recommendations for process improvements and assisting in training and material development Delivering high quality service to existing internal / external customers

Requirements

• High School Diploma or GED.
• 1 year customer service or related business experience
• Strong phone, communication and problem-solving skills
• Strong organizational skills
• Quick thinking and creative research skills
• Basic knowledge in MS Office applications

Nice To Haves

• Retail Auto or Lending experience

Responsibilities

• Systemically processing and maintaining Merchant Referral enrollments
• Initiating outbound calls to merchants as necessary to gain information for growth opportunities
• Collaborate and partner with sales representatives and branches as needed
• Processing merchant reviews
• Processing and coordination of merchant inquiry resolution with appropriate OneMain personnel / departments
• Project assignments as needed
• Making recommendations for process improvements and assisting in training and material development
• Delivering high quality service to existing internal / external customers

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees