Support Center Representative
About The Position
- Responds to customer service calls and operates the parking gate access controls for patient/visitor, employee and student parking facilities at the campus. - Maintaining expert knowledge of the parking access controls system including remote and onsite gate operations - Troubleshooting customer service calls and operating gates as required - Documenting call details and initiating follow-up actions; Monitoring cameras for problems or suspicious activity. - Maintaining expert knowledge of the Logi dispatch system and the Samsara vehicle tracking app - Providing excellent customer service to the clinical personnel requesting patient transport - Communicating in a positive, courteous and professional manner at all times - Clearly informing drivers about scheduled/unscheduled trips, traffic, obstacles and specific patient/trip requirements - Monitoring routes and status of all drivers to coordinate and prioritize their schedules - Assisting clinical personnel and drivers with troubleshooting challenges - Ensuring trip data is well-documented for process evaluation/improvement and reporting purposes. - Verifying customer information to ensure delivery success - Delivering orders using an automobile, a golf cart or on foot - Assisting customers with order pick-ups at the Bee Street office. - Directing customers to appropriate parking locations and bus stops - Providing bus schedule and next estimated arrival - Offering general departmental information like hours of operation, services provided and contact information - Monitoring departmental email inbox and responding to inquiries or forwarding to appropriate department contact - Assisting with parking citation adjudications - Performing data entry and assisting with reports.
Responsibilities
- Responds to customer service calls and operates the parking gate access controls
- Maintaining expert knowledge of the parking access controls system including remote and onsite gate operations
- Troubleshooting customer service calls and operating gates as required
- Documenting call details and initiating follow-up actions
- Monitoring cameras for problems or suspicious activity
- Maintaining expert knowledge of the Logi dispatch system and the Samsara vehicle tracking app
- Providing excellent customer service to the clinical personnel requesting patient transport
- Communicating in a positive, courteous and professional manner at all times
- Clearly informing drivers about scheduled/unscheduled trips, traffic, obstacles and specific patient/trip requirements
- Monitoring routes and status of all drivers to coordinate and prioritize their schedules
- Assisting clinical personnel and drivers with troubleshooting challenges
- Ensuring trip data is well-documented for process evaluation/improvement and reporting purposes
- Verifying customer information to ensure delivery success
- Delivering orders using an automobile, a golf cart or on foot
- Assisting customers with order pick-ups at the Bee Street office
- Directing customers to appropriate parking locations and bus stops
- Providing bus schedule and next estimated arrival
- Offering general departmental information like hours of operation, services provided and contact information
- Monitoring departmental email inbox and responding to inquiries or forwarding to appropriate department contact
- Assisting with parking citation adjudications
- Performing data entry and assisting with reports
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
