Support Broker- California (Bilingual)

Public Partnerships | PPL

1d•$21 - $26

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals. Public Partnerships seeks consultants (also known as Support Brokers) to provide supports brokerage under contract with the California Department of Human Services. As a consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities include: providing orientation and training on program rules; enrolling participants and their direct care workers; helping participants to develop a cash management plan (spending plan) for using their monthly budget; monitoring participant health and safety; and maintaining progress notes. Training will be provided. Watch the "What We Do" video on our website: https://www.publicpartnerships.com/

Requirements

Ability to manage own schedule and work independently with minimal supervision
Strong Microsoft Office applications skills
Commitment to exceptional client service
Creative problem-solving ability and a consultancy mindset
Dedication to accomplishing goals and challenges presented by clients and management
Ability to interact with various levels of management and with clients
Flexible, self-starter possessing intellectual curiosity
Enthusiasm for life-long learning and staying well-informed about current business issues
Proven ability to take initiative to move daily work forward
Able to follow, critically evaluate, and improve upon current processes
Excellent oral and written communication skills
Ability to use sound judgment in completing tasks and to seek guidance when needed
Ability to recognize issues and identify solutions
Minimum of two (2) year of experience working with individuals with disabilities and/or senior citizens required
BA or BS degree in related field required, can be substituted for 4 or more years of related experience
Bilingual (Spanish or Korean)
Availability between (8 AM - 7 PM PST)

Nice To Haves

Knowledge of Medicaid services preferred

Responsibilities

Manage Workload
Manage a Workload of up to 125 Program Participants
Maintain required contact with assigned participants, monthly telephone calls
Respond to participant inquiries
Maintain email communication with participants, as needed
Resolve participant issues
Provide participants with practical skills training in areas such as:
Locating community resources
Recruiting, selecting, hiring, training, and supervising employees
Purchasing goods and services; Managing a monthly budget to pay for their direct care workers
Assist participants to:
Enroll in the California Self-Determination Program (SDP)
Complete required enrollment paperwork
Identify community resources, services and supports to meet their life goals
Develop their spending plan and schedule their employees to stay within their monthly budget
Assist direct care workers, to complete required paperwork to be employed by the participant
Monitor participant health and safety through monthly phone contact
Maintain progress notes in accordance with NASW standards
Report and respond to participant complaints and grievances
Act as mandated reporter for allegations of abuse, neglect, and exploitation