Support Assistant
About The Position
The Support Assistant develops and maintains a positive and professional interaction with customers as they use Diagnostic Imaging Services. Utilizes effective listening skills and promptly answers phone calls to the department and directs as needed. Assistants will facilitate Radiology Aides and other escort services with transporting patients within and outside Diagnostic Imaging as needed to their requested destination. Assistants will also be responsible for data entry into clinical software and following implemented protocols while preparing confidential information as requested. They track patient activity within the department electronically and by observation when required.
Requirements
- High school graduate or equivalent
- Must have typing and computer application experience
- Must have experience working with office equipment such as copiers, fax machines, etc.
- Must be courteous, and possess excellent customer service and communication skills
- Must be conscientious, detail oriented and possess good organizational skills
- Must be good at multi-tasking, adaptable to change and have the ability to adjust and deal with stressful situations
- Must be able to establish and maintain effective working relationships.
- Successful completion of Acts 73 and/or 169 clearances within 90 days of commencing employment, if applicable.
Nice To Haves
- Previous work experience in an imaging department or healthcare discipline.
- Previous reception experience.
- Knowledge of human anatomy.
- Knowledge of medical terminology.
Responsibilities
- Develop and maintain a positive and professional interaction with customers
- Utilize effective listening skills
- Promptly answers phone calls to the department and directs as needed
- Facilitate Radiology Aides and other escort services with transporting patients
- Responsible for data entry into clinical software
- Following implemented protocols while preparing confidential information as requested
- Track patient activity within the department electronically and by observation when required
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What This Job Offers
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
