Support Analyst
WellSky•Overland Park, KS
3d•Onsite
About The Position
The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting. This opening is with our Personal Care Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!
Requirements
- Bachelor's Degree or equivalent work experience
- At least 0-2 years relevant work experience
Nice To Haves
- Demonstrated experience in a client-facing or customer service role, with strong communication skills and the ability to manage interactions via phone, email, and client portals
- Background in IT support or technical troubleshooting, with a proactive approach to resolving issues and documenting solutions in a fast-paced environment
Responsibilities
- Support user-facing applications in a fast-paced environment.
- Provide superior client service and ensure outstanding quality resolutions.
- Troubleshoot and document solution operations.
- Complete thorough documentation of issues.
- Ensure the required response and resolution times are met.
- Collaborate with and support other team members.
- Perform other job duties as assigned.
Benefits
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
