Support Analyst

Comply365 • Beloit, WI

2d • Hybrid

About The Position

Reporting to the Manager, IT Systems Admin within the Infrastructure team, our Ideal candidate will carry out 1st and 2nd line tasks and have 1-2 years’ experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software. The role is primarily 1st and 2nd line support but with the opportunity to assist on some server and application hosting projects.
The use of the following technologies is more critical than the actual vendor type the candidate has used in many cases.

Requirements

• 1-2 years’ of 1st/2nd line experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software.
• Supporting end user devices: Computers running Microsoft Windows 10/11, Apple MacOS, Tablets and Phones running Android and iOS
• Working knowledge of the Microsoft Office and related software, and experience supporting similar environments.
• A “well rounded” knowledge of core IT fundamentals and the ability to diagnose end users’ issues quickly and come up with creative solutions to problems.
• Use of helpdesk software, dealing with common faults, following procedures, logging work done, escalating issues to 2nd/3rd line
• Experience of working to SLAs and deadlines
• EntraID (AzureAD), Networking (TCP/IP), antivirus and firewalling (MDR/EDR)
• Working with vendors and purchasing
• Ability to pick up new technology and concepts quickly

Nice To Haves

• Office 365 administration
• Knowledge of server operating systems (Windows Server/ Linux)
• Linux (any distribution)
• SVN/GIT
• SharePoint
• Desktop disk imaging (regardless of the solution)
• Backup software (regardless of vendor)

Responsibilities

• Complete scheduled maintenance tasks
• Keeping systems documentation and procedures updated

Benefits

• Flexible work environment
• Unlimited PTO
• Paid Holidays
• Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
• Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)
• 401(k) plan with company match
• Ample learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed