Support Analyst

Range•McLean, VA

6d•Onsite

About The Position

Range is creating AI-powered solutions to eliminate financial complexity for our members. We’re transforming wealth management through the perfect blend of cutting-edge technology and human expertise. We’re obsessed with member experience! We’ve built an integrated platform that tackles the full spectrum of financial needs–investments, taxes, retirement planning, and estate management–all unified in one intuitive system. Backed by Google's Gradient Ventures and Cathay Innovations, we're in hyper-growth mode and looking for exceptional talent to join our starting lineup. Every Ranger at this stage is shaping our culture and way of life—from former CEOs and startup founders to experts from leading hedge funds and tech companies. If you're ready to build something that truly matters in financial services, bring your talent to Range. Here, you'll make a genuine impact on how people manage their financial lives while working alongside a team that celebrates wins, makes big decisions, and blazes new trails together. About the role We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment. This role is based in Mclean, VA. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment. Range Support Team Mission Statement We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.

Requirements

3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
Strong problem-solving and written communication skills
BS or BA preferred
Experience using financial services technology
An interest in the tech industry and/or consumer fintech experience

Responsibilities

Assist our members with questions on how to use the Range platform
First line of defense on technical issues they are experiencing
Figure out the member's problem quickly and effectively offer the right solution
Create and maintain a knowledge library of how Range works
Maintain success metrics and data as directed
Be an active part of a collaborative team and share best practices
Refine our customer-facing AI agent to scale support
Leverage AI tools to uplevel your daily output