Workplace Support Analyst

Accenture

1d•$23 - $47•Onsite

About The Position

We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you. WORK YOU WILL DO: The Workplace Services Specialist will play a critical role in ensuring the smooth operation, maintenance, and support of endpoint assets and direct client support. This position involves troubleshooting of L3 issues related to Intune, Windows 11, Office 365, and MDM/MEM managed devices. The ideal candidate will have a strong technical background, excellent problem-solving skills, is comfortable interacting with end-users providing direct assistance, and a commitment to delivering high-quality IT services.

Requirements

A bachelor's in computer science or related field.
1 year or more of operational experience with one or more of the following technologies: MS Windows 10/11 Office 365 Intune Defender Active Directory/Entra
Troubleshoot and resolve technical issues and develop related knowledge documentation
Excellent customer service and communication skills, both verbal and written
Must be eligible for Reliability Clearance
Fluent in English and French

Nice To Haves

Certifications: CompTIA, A+ or MD-102T00-A
Experience with IT service management tools and frameworks (e.g. ITIL).

Responsibilities

Provide advanced troubleshooting and configuration support for Laptops, Desktops and MDM/MEM Devices using Microsoft Intune and SCCM
Review, monitor, assess, and configure security, performance, and functionality of laptops and desktops, including antivirus, updates, backups, and encryption.
Diagnose and resolve hardware and software issues efficiently.
Provide L3 support for: advanced M365 issues on endpoints, Intune policies, MDM/MEM configurations,
Own the end-to-end provision process for all user endpoints via Intune, SCCM, and Apple Business Manager
Coordinate with IT staff and external vendors to ensure the quality and availability of IT services.
Review and recommend IT policies and procedures to enhance operational efficiency.
Ensure all devices comply with company security protocols and standards.
Monitor and resolve identified vulnerabilities to maintain a secure IT environment.
Must be able to work on site 5 days per week and travel to different locations as needed.