Support Analyst

Appalachian Regional Healthcare, Inc. • Harlan, KY

7d

About The Position

The Support Analyst will provide technical/analytical expertise for project coordination and network related problem resolution, and for assisting users in assessing computing needs while maintaining positive relationships through the system.

Requirements

• Associate Degree in Computer Science or related field with minimum of three (3) years related experience or
• Minimum of five (5) years related experience.
• Demonstrated Network experience and knowledge of basic functional desktop applications such as wordprocessing, spreadsheet, graphics, and desktop publishing software required.
• Must possess ability to handle multiple projects involving stressful situations, be flexible and a team player as well as possessing excellent interpersonal and organizational skills in a very fast-paced environment.

Responsibilities

• Provide microcomputer/network expertise to users of ARH Information Systems.
• Assist manager of department in preparing work plans/recommendations and assist with project tasks.
• Troubleshoot hardware and software throughout the system.
• Assess users needs for hardware and software as requested.
• Develop and maintain user documentation when required.
• Maintain up-to-date knowledge in the field so they can recommend new services, products and equipment. Continue professional development by attending education programs designed for specialty areas.
• Analyze the feasibility of purchasing/developing microcomputer based applications (non-clinical/non-financial) to meet specific needs. This may include the evaluation of software products.
• Must be available to travel as requested.
• Perform other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees