Support Analyst

Evotix•Chicago, IL

About The Position

Deliver exceptional technical support, optimize system performance, and drive operational excellence! Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance? At Evotix, we are looking for a Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX. In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.

Requirements

1-3 years of knowledge and experiences on the technical skills specified above OR Professional IT related qualifications.
Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high growth, rapidly scaling business and systems environment.
Basic understanding of scripting and/or object oriented programming
Basic relational databases concepts and skills. MSSQL preferred.
Basic Windows and Linux operating system concepts & skills. Understanding of key system administration concepts & tasks.
Basic knowledge of how web-based applications are built and what are the usual network interactions and dependencies.
Strong problem-solving skills.
Self-starter who takes initiative and accepts personal accountability.
Ability to prioritize, respond and follow-up to issues in a timely & appropriate manner.

Responsibilities

Provide technical support for the software package(s) developed by the company, and its supporting technologies in our hosted and client hosted environments.
Deploying, maintaining, improving and monitoring high load web applications
Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
Problem solving complex issues by collaboration and effective research.
Assist in maintaining technical documentation, FAQs and knowledge bases.
Work within defined standards and procedures to ensure security and integrity of data and systems are maintained.
Assist in the training of other team members as appropriate.
Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
Providing a high level of communication and participating in client support directly
Work independently on assigned tasks and prioritize effectively
Effectively manage and reasonably set internal and external client expectations.
Being effective, responsive, responsible, accountable and methodical in a live production environment.