Support Analyst I

Care ATC Inc•Tulsa, OK

37d•Hybrid

About The Position

Solve Problems Support the Front Lines Make a Difference in Healthcare TechnologyIMPORTANT LOCATION NOTE This is a Hybrid Role requiring candidates to reside in the Tulsa OK area If you do not live in this location your application will not be considered Why CareATC is Different and Why Youll Love It Here At CareATC we believe that better technology leads to better care and our Service Delivery team is essential to making that happen You are the first line of support ensuring our providers and staff have the reliable tools they need to deliver exceptional patient care Impactful Work Your troubleshooting and support directly empower our healthcare teams ensuring they can focus on what matters mostthe patient Engaging Challenges Manage challenging unique situations every day tackling complex problems across a variety of technologies in a fast paced environment Purpose Be part of a mission driven company working to transform healthcare access and delivery Growth Expand your skills in endpoint management cybersecurity and cross functional collaboration while working with a supportive team CareATC Advantages Include Access to health center services and medications at no or low cost for you and your dependents Comprehensive benefits Medical Dental Vision 401k PTO Disability & Life Insurance and a robust Wellness Program A mission first culture that values innovation accountability and teamwork A role where youll see the direct results of your work in the smooth operation of our clinics About the Job Imagine being the person who ensures our clinical teams can work without interruption As a Support Analyst I you are a critical partner to our end users providing the essential support that keeps our operations running Youll work closely with every part of the business from our clinics to our corporate teams solving issues with desktops printers phones and applications Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare

Requirements

An equivalent combination of 2 years work experience and/or an associate degree
Experience in a desktop support role preferably within the healthcare industry
Solid experience with Windows 10 printers phones and other common office peripherals
Basic knowledge of network design cybersecurity principles and IP based phone systems like Zoom Phone
Strong customer service skills and the ability to work independently
Experience with a helpdesk ticketing system
Your strong work ethic and analytical mindset
You have powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively
You are an excellent communicator able to adapt your style to different teams and clearly convey ideas to all levels of the organization ensuring everyone feels supported and heard

Responsibilities

Triage and solve support requests involving desktops printers phones and common applications
Provide telephone and live technical support to end users on Windows OSX iOS and Android platforms
Monitor system notification alerts and take appropriate and timely action
Assist with or lead custom software implementations including testing and documentation
Create update and maintain our internal knowledge base articles
Assist the Service Delivery Manager with projects related to endpoint management and security
Provide AV production assistance for company meetings and events
Assist with projects clinic installations or moves which may include some after hours work
Pitch in on other duties that help the team and business succeed
Provide afterhours on call support on a rotational basis

Benefits

Access to health center services and medications at no or low cost for you and your dependents
Comprehensive benefits Medical Dental Vision 401k PTO Disability & Life Insurance and a robust Wellness Program

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