Supply Chain Specialist II

GCI Careers•Anchorage, AK

About The Position

GCI's Supply Chain Specialists II provides key support for multiple functions in Supply Chain, including procurement, inventory control, provisioning, logistics, requisitions, and distribution. Maintain supply chain channels to reduce time and maintain optimal inventory levels.

Requirements

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to work in a potentially stressful environment where timeframes are significantly shortened.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated ability to work and communicate well with others in a team environment.
Strong verbal, written, and telephone communication skills.
Ability to explain technical information to a broad customer base.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated basic understanding and working knowledge of provisioning and support functions.
Familiarity with telecommunications or other technical products.
Ability to multi-task with a high degree of accuracy and a strong degree of problem-solving skills.
Ability to exercise sound decision and critical thinking skills.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
At an intermediate level within the provisioning field must have a comprehensive understanding of telecommunications processes to proactively detect system issues, isolating between internal workflows, provisioning systems, and network performance, take corrective actions or notify and escalate to the appropriate departments for resolution. Works with moderate supervision and completes tasks on time.
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of two (2) years of general work experience.
This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
Candidates must reside within 50 miles of Anchorage, Alaska

Nice To Haves

Associate degree in Logistics, Supply Chain, Business, Computer Science, or related field.
Some demonstrated proficiency in supply chain, logistics, warehouse, or procurement.
Prior experience in a technical customer service environment.
Telecommunications experience.
Other telecom industry or job specific certifications.

Responsibilities

Create, modify, and add services to accounts based on customer specification and internal direction.
Provision hardware, test, validate, and verify proper working order on a variety of devices including complex routers, cloud-voice equipment, prepaid products, rural broadband products, and more. Ensures that account or order status is accurately recorded in order systems.
Maintain asset management databases and control procedures.
Perform quality control inspections, status classifications and repair of returned inventory.
Maintain set top boxes, modems, wireless devices and Embedded Multimedia Adapters (EMTAs).
Assist in device troubleshooting.
Perform system health checks, burn in, testing, and configuration of all assets.
Monitor, research and correct integration issues between NC and Oracle systems.
Maintain, process, and mail company inventory to new and existing customers.
Coordinate logistics to ensure satisfactory and timely asset replenishment.
Provide management and departments with asset and inventory management statistics.
Process returns and exchanges for warranty repair.
Facilitate statewide asset & inventory management programs.
Perform inventory counts and reconciliations.
Provide financial analysis of inventory, revenues, expenses, and costs of goods sold.
Develop and coordinate business cases.
Develop and maintain rolling forecasts for device ordering needs and capital asset management.
Complete administrative functions to ensure accurate and timely daily, quarterly, and as-needed reports and forms.
Provide management and departments with analytics and documentation regarding asset & inventory management.
Query system reports, making necessary changes to maintain the integrity of the system(s).
Assist in courier duties.
Assist warehouse with shipping and logistics to ensure optimal cost savings.