Supply Chain Service Regional Manager

Owens & Minor•Raleigh, NC

About The Position

The Supply Chain Services Regional Manager partners with the Director, Service Line Strategy, to develop the strategic business plan and tactics necessary for Owens & Minor to manage and optimize existing services to clients and promote growth of O&M services through the customer's desired supply chain continuum. This position is 70-80% operations-focused and 20-30% sales-focused. Upon the sale of a supply chain services or product offering to our provider customers, this role is responsible for managing the client relationship, delivering contracted services, and persuading clients of the value from utilizing additional programs and services. These services may include advanced logistics services, inventory management services, or technology services that includes the management of O&M teammates to help support these services. The Supply Chain Services Regional Manager develops engagement plans collaboratively with customers and manages these services through established and agreed upon key performance indicators. They manage the engagement to meet expectations that have been established in contracts, engagement plans, and general business expectations set by customers. The Supply Chain Services, Regional Manager collaborates with the Director Service Line Strategy and other sales teammates to ensure that new sales opportunities are pursued in a professional manner. They manage the teammates (Managers, Leads, Analysts, Technicians and Specialists) assigned to the area or specific engagement. They schedule the time of these resources to meet the needs of the area and collaborates with the Director Service Line Strategy to ensure that projects are staffed professionally and that resources maximized to ensure customer success. The Supply Chain Services, Regional Manager develops staffing plans that meet the needs of forecasted projects and services programs. They utilize their expertise to provide teammates with ongoing training, development and education. They interface heavily with customers including hospital executives. They collaborate with Director Service Line Strategy, Area Sales Directors, and other O&M teammates to provide exceptional customer service and deliver on customer expectations by ensuring optimal performance of O&M's supply chain and logistics offering.

Responsibilities

Works with appropriate O&M teammates and management to ensure continuity of customer relationships and profitability.
Ensures that the O&M service offerings are integrated, where appropriate, into the operation of the supporting area.
In collaboration with the Director Service Line Strategy and other O&M leadership, develops a strategy for communicating, selling and servicing both current and future O&M products and services.
Tracks and reports specific performance indicators to monitor the success of the engagement; identifies issues and resolves obstacles to ensure success.
Meets with strategic customers from each area to develop business and implementation plans.
Leads, plans, directs and coordinates the implementation efforts of O&M towards the accomplishment of both Customers and O&M business goals and objectives, ensuring profitable services growth within their area of responsibility.
Manages the engagement process for all projects, advanced logistics services, inventory management services and technology services in the "area" assigned.
Creates infrastructure to rapidly roll out new initiatives.
Ensures engagements are staffed in a consistent and professional manner.
Hires, trains and manages teammates for associated area.
Performs annual performance reviews of teammates assigned to his/her area of responsibility.
Communicates engagement status to customers and to O&M account management.
Collaborates with other O&M leaders to deliver Quarterly Business Reviews and present performance indicators relative to the services managed.
Insures invoices are in agreement to the status and within the scope of agreements
Collaborates with internal parties to facilitate the resolution of issues and to ensure consistent and correct communications.
Collaborates with the Director of Supply Chain Performance to write statement of work (SOW) and contracts to support proposals.
In collaboration with Director, SOW and contracts to plans and staffing.
Educates and trains staff members and sales force on programs and services.
Works with Director Service Line Strategy and Sr. Director of Customer Excellence and Implementation to ensure consistency with all programs and services.
In collaboration with DSCP, manages RFP's for services in the area assigned.
Assists in identifying and qualifying potential logistics/technology/services customers.
Assists in the creation of sales materials for internal and external purposes to sell O&M services.

Benefits

Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

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