Supply Chain Service Coordinator

Airgas Inc • Elmira, NY

33d • $37 - $42

About The Position

The Supply Chain Service Coordinator supports Airgas's Supply Chain Solutions through pre- and post-sale implementation requiring ongoing support of Airgas's; digital vendor managed inventory systems: EZ-VEND vending solution and VMI, EZ-TRAC gas cylinder asset utilization system, EZ-GAZ cylinder asset remote monitoring and TGM total gas management onsite services.

Requirements

• High School Diploma or GED Required. Two to four year college degree preferred.
• Must have prior inventory management, customer service, sales and/or PC help desk related experience.
• Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook).
• Ability to provide administrative support for a Database Management System (DBMS).
• Must have knowledge of software and hardware installation.
• Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
• Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
• Ability to problem-solve and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to spend up to approximately 70% to 80% of time traveling to customer locations in assigned territory or region.
• Occasionally must be able to lift and/or move up to 80 pounds pounds with the aid of material handling equipment. Frequent local travel (75%-80% of work time).
• Must have a valid US driver's license.
• Job requires visitation to various Airgas and customer sites that have varying environments/conditions, layouts, and accessibility.

Nice To Haves

• Prior route sales experience a plus.
• Prior experience with welding and safety products preferred.

Responsibilities

• Provides onsite and remote support for Airgas's supply chain solution (referred to as Outlook) for gases, welding, and safety products as wells as MRO supplies. Installs, trains, repairs & trouble-shoots (on-site, phone, email, and remote) for both internal and external customers.
• Sets-up, programs, and troubleshoots Airgas's product vending machines including PC configuration, help desk support, setting up and maintaining simple networks for data, product testing, software testing, and technical writing of programming/processes.
• Troubleshoots machines and repairs as necessary while also being able to train local team members on same.
• Responds to customer requests for assistance in a timely manner based on established guidelines for machine service.
• Resolves requests for support in a timely manner by addressing issues within the guidelines established for the various priorities.
• Provides communication to both manager and customer including regular status updates for critical and high priority open issues communicating with the user on progress in resolving support cases & bi-weekly updates for medium and low priority open issues with manager.
• Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas's supply chain management services.
• Provides back-office sales support to sales team members in their efforts to market Outlook Supply Chain Management Programs.
• Assists with development of site specific Outlook service programs through: feasibility studies, preliminary customer proposals, detailed customer site audits, work scope definitions, cost saving evaluations, and customer transition planning.
• Communicates to internal and external customers the merits and features of the following: Airgas's electronic data inventory vending solution, Outlook.
• The features of Outlook's advanced asset utilization system, Airgas Inventory Management (EZ TRAC).
• Assists with proposing viable vending supply chain solutions based on customer's needs.
• Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas's supply chain management services.
• Maintains work activities in the EZ TRAC electronic case tracking system.
• Tracks all requests to implement the EZ TRAC system at existing customers or prospects.
• Tracks all customer statistics related to EZ TRAC customer utilization.
• Tracks customer issues and any software bugs for resolution.
• Special projects and other duties as necessary.

Benefits

• We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
• We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
• Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees