Supply Chain Quality Manager, Customer Services

Airbus•Herndon, VA

1d•Onsite

About The Position

Airbus Commercial Aircraft is seeking a Supply Chain Quality Manager to join their Customer Services team in Herndon, VA. This role involves daily liaison with supplier management and production staff to ensure alignment for required On Time Delivery (OTD) and On Quality Delivery (OQD) to Airbus Services (FHS, Satair, Upgrade/Retrofit) and Airlines. Key responsibilities include monitoring, analyzing, and reporting Key Performance Indicators, organizing escalations, and following up on action plans. The manager will also assess supplier capability and capacity, identify industrial process weaknesses like bottlenecks, root causes, and supply chain issues (including sub-tiers) to secure and improve industrial performance. The Customer Support team provides aircraft operations support throughout the aircraft's operational life, coordinating and monitoring customized services to ensure positive customer relationships. Field Service teams offer technical support to customers for safe and efficient operations, fostering strong customer relationships and understanding airline technical and operational needs.

Requirements

Bachelor’s Degree in Engineering/Industrial Engineering or similar field or equivalent experience
8+ years professional experience in a procurement operations environment (monitoring, auditing, developing suppliers/operations) or equivalent.
Aerospace industry and/or manufacturing experience
Knowledge and expertise of Quality Regulations (part21 and part145)
Practical Problem Solving
International Mgmt. system standards
Authorities / Regulations / Standards
Knowledge of QMS
Auditing/Assessing / Risk Management / Continuous Improvement (Lean Six Sigma)
Significant experience in supply chain (or procurement operation) and quality processes
Good knowledge of customer support (Airline’s operation)
Good knowledge of regulation EASA Part 145 and Part 21
Authorized to Work in the US

Nice To Haves

Master’s Degree in Engineering, Industrial Engineering, Supply Chain, or similar field
10+ years of relevant professional experience.
Knowledge of Quality Regulations, Quality Core Tools Knowledge, Practical Problem Solving, International Mgmt. system standards, Authorities / Regulations / Standards, Knowledge of QMS, Auditing/Assessing, IPCA+ and CCP tools

Responsibilities

Manage supplier quality Approval/Authorization, ensure that suppliers are compliant with certifications required (Part 145, Part 21) in coordination with relevant stakeholders.
Monitor supply chain & quality aspects of the contract (Supplier Support Conditions (SSC), Side Letter, standalone), being responsible for On Time, On Quality and on Cost performance.
Drive Implementation of best practices and quality management techniques to continuously improve Supply Chain related performances for deliveries of supplied products
Identify & Monitor the supplier's industrial risks such as volume increase, long term support, industrial change, ToW, Merger & acquisition, organization changes (etc...) and propose mitigation actions
Monitor and analyze performance through Key Performance Indicators and organize the surveillance of the suppliers through audits, assessments, recovery plan and mission, CID (Corrective, Improvement, Development) and industrial risks management with internal and external concerned parties
Lead the Operational relationship with the supplier, assess the Supplier capacity, capability & performance and contribute to the Supplier development
Initiate and manage supplier recovery or development plan linked to performance & compliance, in coordination with the Supplier Development Manager
Ensure Suppliers’ preventive/corrective action plans are managed and achievements are at the expected level in terms of end results.
Appropriately monitor major industrial risks, major changes (industrial transfers, major planning changes) and supporting design changes on an industrial point of view in order to protect Airbus operations
Prepare and support regular management reviews (PRM, Industrial Senior Management Meeting, Quality Supply Chain Meetings) with suppliers to regularly review delivery and supply chain performances and ensure that preventive/corrective & improvement actions are continuously undertaken.
Communicate supplier’s performance and recovery/development plan with our stakeholders and customers (participate to customer’s event)
Act as supplier escalation point for all supply chain & quality aspects and maintain close communication and coordination with the operational teams (FHS, Upgrade, Satair), to ensure consistency in our relationship with Supplier, (including Supplier Control Reviews, quarterly reviews, Operational & financial performance reviews etc..)
Manage relationship with internal stakeholders, such as MFT leaders, CSDs and Fleet Efficiency teams as well as Satair teams. This includes communication, customer / supplier relation & meetings, and improvement actions.
Complete required trainings
Special projects and stretch assignments
Mentor new hires and support colleagues as needed

Benefits

Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
Ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
Holidays
Generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Employee Assistance Plan (“EAP”)
Other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University
Unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
Opportunity to participate in accelerated development programmes
Both national and international mobility