Supply Chain Operations Manager

Nevados • Irvine, CA

13d • $90,000 - $120,000 • Hybrid

About The Position

The Operations Manager is a key leader within the Supply Chain organization responsible for ensuring that awarded projects are executed with precision, speed, and accuracy. Acting as the bridge between strategic direction and daily operational execution, this role manages the Operations Specialist team and oversees fulfillment, delivery, invoicing, and post-sales operational workflows. The Operations Manager owns the processes, tools, and KPIs that drive on-time, in-full delivery performance and accurate project financials. They ensure that cross-functional teams, Project Management, Sales, Procurement, and Finance, are coordinated and informed throughout each project’s lifecycle. This role is accountable for developing and enforcing standard operating procedures (SOPs), training the team, ensuring ERP data accuracy, and maintaining compliance for HTS and customs activities. This role is ideal for a process-centric, detail-oriented leader who excels at management, operational strategy and execution, process compliance, and developing high-performing teams. This role is hybrid with an expectation to be on site in our Irvine office up to 50% each month.

Requirements

• Minimum of 5 years of experience in supply chain operations, fulfillment, or logistics roles.
• 3+ years of experience managing supply chain or operations teams.
• Strong familiarity with ERP systems, preferably NetSuite.
• Demonstrated success building and executing SOPs and operational workflows.
• Experience working cross-functionally with Finance, Sales, Project Management, Procurement, and leadership. .
• Strong leadership and coaching abilities.
• High operational rigor and process orientation.
• Ability to translate strategy into actionable workflows and measurable KPIs.
• Strong problem-solving and decision-making capabilities.
• Clear and professional communication skills.
• Proficiency with Microsoft Office Suite, especially Excel.
• Ability to manage multiple projects and priorities simultaneously.
• Adaptability in a scaling, high-growth organization

Nice To Haves

• Background in construction, renewable energy, manufacturing or high-complexity hardware preferred.

Responsibilities

• Manage, coach, and develop Operations Specialists group; ensuring clear ownership of assigned projects and proactive customer engagement.
• Build a culture of accountability, data accuracy, structured communication, and continuous improvement.
• Conduct routine 1:1s, performance reviews, and skills-development planning.
• Balance project loads across team members and ensure cross-training for redundancy.
• Ensure the team follows the communication and documentation standards set for the Operations Specialist role.
• Refine and coordinate the process by which new projects transition from Sales to Operations group.
• Validate intake packages for completeness and accuracy before delegating to Operations Specialists. Including building a checklist of requirements and hold teams accountable for providing complete information.
• Collaborate closely with Project Management to assign operational tasks, clarify delivery milestones, and ensure alignment on schedule dependencies.
• Serve as escalation point for project risks involving delays, customer communication gaps, or fulfillment constraints.
• Ensure Operations Specialists successfully execute order validation, ERP transactions, shipment scheduling, delivery management, and project closeout activities as described in their role
• Provide oversight and approval for: On-time shipment planning Delivery coordination Storage or freight adjustments Milestone-based invoicing triggers Change order intake and assignment
• Monitor daily activity to maintain process compliance and data accuracy.
• Define, track, and report on operational KPIs, including: On-Time, In-Full (OTIF) Delivery Delivery performance by MWs Budget adherence for logistics and fulfillment Sales Order and NetSuite data accuracy Documentation timeliness
• Build dashboards and reporting tools to visualize performance trends and provide strategy to improve failing commitments
• Lead root-cause analysis and corrective action implementation for late deliveries, documentation errors, or process failures.
• Support leadership initiatives by providing timely data and operational insights
• Own the creation, adoption, and continuous refinement of SOPs governing Operations and Post-Sales execution tasks.
• Develop workflows, checklists, and tools to increase efficiency and reduce project variability.
• Train the Operations Specialist team on all new and updated processes while validating current processes are being followed
• Partner cross-functionally to ensure SOPs integrate smoothly with Procurement, Finance, and Project Management workflows.
• Build redundancies in the team.
• Ensure high-accuracy data entry and transaction closure across the Operations function.
• Conduct weekly audits of inbound shipments, Item Receipts (IRs), Item Fulfillments (IFs), HTS data fields, and closeout documentation.
• Collaborate with leadership on ERP enhancements and process controls
• Maintain data integrity standards and reinforce compliance across the team.
• Oversee intake and assignment of change orders, ensuring scope, pricing, and logistics inputs are accurate before execution.
• Monitor team progress on change order completion through closeout.
• Ensure updated documentation and cost impacts are correctly reflected in NetSuite.
• Manage the overall process for Harmonized Tariff Schedule (HTS) accuracy and import compliance.
• Partner with Sourcing to validate customs valuation data prior to shipments.
• Ensure Operations Specialists audit Bills of Lading (BOLs) and customs documents for accuracy as required in their job description

Benefits

• Nevados offers competitive base salary, bonus, commission (if applicable to the role) and stock options commensurate with qualifications and experience.
• Full time employees and their eligible dependents are offered medical, dental, vision, life insurance, long term disability and vol life.
• We also offer 401(k) participation, unlimited PTO, generous sick leave, paid company holidays and additional benefit offerings as we continue to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees