Supply Chain Customer Service Rep II

Weyerhaeuser • Seattle, WA

3d • Hybrid

About The Position

The Wood Products Supply Chain organization has an immediate opportunity available for a full-time Customer Service Representative to join our dynamic team. Weyerhaeuser’s 125-year history meets modern sustainability in its new LEED-certified and award-winning building located in the historic Pioneer Square district. We are a collaborative team with a strong reputation for performance, built by knowledgeable members who drive efficiency by leveraging technology and process improvement.
In short, the Customer Service Representative II role is key to the company's success by maintaining customer satisfaction through superior customer service. This role will be supporting our Western Lumber business. The ideal candidate is a motivated, action-oriented person who is passionate about customer service. In this role, you are instrumental in developing and maintaining relationships by providing excellent customer service to both internal and external customers. You provide superior account support, manage the order process with a fine degree of accuracy, and are influential in assisting and strengthening our Wood Products organization with various projects and promotions. In this role, you will build relationships with customers across the US and Canada while mastering the workings of a metrics-driven, streamlined organization. The Customer Service Representative role is an excellent opportunity to join Weyerhaeuser’s Supply Chain team and to grow within an organization that will invest in you. We hope you choose us for your next career.
This position will report out of Weyerhaeuser’s Seattle Headquarters with the flexibility to work a hybrid schedule (up to 3 days per week in the office).

Requirements

• GED/ High School Diploma; Bachelor's degree preferred
• 3 or more years of customer service or office administration
• Experience working in a team environment and can successfully work independently as needed
• Demonstrates computer competence with Microsoft Office (word processing, spreadsheets, databases, etc.)
• Excellent verbal, interpersonal, and written communication skills
• Ability to meet time sensitive deadlines and effectively manage and prioritize responsibilities
• Ability to recognize problems, assess situations, gather relevant information, and respond/resolve effectively
• Positive attitude and thrives in a collaborative environment
• Excellent customer service skills; timely and consistent follow-up and follow-through, highly organized, responsive, helpful. Demonstrates a passion for service and love of customer
• Desires to not simply meet, but exceed expectations
• Highly motivated self-starter who is results oriented
• Ability to effectively give and receive feedback
• Ability to work flexible hours as needed

Nice To Haves

• Experience working with SAP or other ERP systems is preferred

Responsibilities

• Serve as the primary point of contact for assigned customers and sellers, taking ownership of routine customer interactions and inquiries related to order status and product information.
• Enter and manage customer orders or assist sellers with order file management using sales tools and SAP, ensuring orders are priced, shipped, and invoiced accurately and on time.
• Troubleshoot basic customer and order issues, escalating more complex situations as needed, and learning from order errors or mistakes to improve accuracy and service quality.
• Develop foundational knowledge of customers, products, pricing, company procedures, and services to effectively support a defined customer base.
• Submit new customer requests accurately through SAP master data processes with guidance, building confidence and system proficiency over time.
• Collaborate closely with sales, peers, and internal partners to support customer commitments and contribute to a positive team environment.
• Communicate clearly and professionally with customers and internal stakeholders through written and verbal channels, including phone and email.
• Build time management and organizational skills to remain focused on priorities while maintaining attention to accuracy and detail.

Benefits

• This role is eligible for our annual merit-increase program, and we are targeting a salary range of $49,379-73,998 Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.
• When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.
• Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.
• We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours, along with WA Paid Family & Medical Leave and paid parental leave for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED