Supply Chain Customer Service Analyst (remote)
About The Position
As a Supply Chain Customer Service Analyst, you will direct, plan, coordinate and establish relationships and protocols to service the customer/customer group assigned, consistent with company objectives. You will work and support the commercial sales team: account managers, sales directors, managing directors, and VP level to execute weekly order processing, line changes, sales promotions etc. in line with customer expectations. You will be responsible for bringing world class practices to Clarios including managing and analyzing ordering, replenishment and allocation practices as related to service for our customer/customer group in collaboration with the company’s regional inventory planners, manufacturing plants and distribution centers. How you will do it Single point of contact for sales teams regarding overall order status, inventory levels, outstanding shipments, and any other production-related items. Responsible for supporting the largest and most critical accounts for the organization Attend Joint Customer Business Meetings as Subject Matter Expert for topics related to Customer Supply Chain and their specific accounts Coordinate with Regional Planner(s) and Supply Chain to reduce the risk/impact of customer line changes, customer differentiation projects, and demand swings Responsible for communicating change and any other adjustments that might directly affect their account, in writing, to the appropriate audience and follow through Support sales teams by directing the appropriate plans on how to meet customer expectations on time and in scope Provide insight and feedback on demand and forecast trends to the Demand Planning and Sales teams to help improve the S&OP process Attends inquiries, comments, and complaints from customer headquarters, account managers/sales directors Analyzes sales transactions, monitors correct loading, and adjusts errors in company systems Liaison with other departments (e.g. Logistics, Supply Chain, Finance, Engineering & Operations) for order completion and order shipment. Assigned to support UAT's (User Acceptance Testing) on system upgrades as appropriate. Assigned to projects that require critical thinking and a good understanding of overall Clarios Operations Key contributor to the Customer Control Tower and influencer to leadership
Requirements
- Bachelor’s degree in operations management, supply chain, or business.
- A minimum of three (3) years of working experience
- Inventory Analysis/Production and Inventory Control, Supply Chain, Customer Service, and/or Logistics experience strongly preferred
- Strong with customer service.
- Able to travel up to 10%
Nice To Haves
- Advanced Word, Excel, PowerPoint, Business Objects and Power Query experience
- Proficiency with Microsoft Office Suite
- Solid understanding of inventory management concepts
- Comfortable working in complex and high-pressure environments
Responsibilities
- Single point of contact for sales teams regarding overall order status, inventory levels, outstanding shipments, and any other production-related items.
- Responsible for supporting the largest and most critical accounts for the organization
- Attend Joint Customer Business Meetings as Subject Matter Expert for topics related to Customer Supply Chain and their specific accounts
- Coordinate with Regional Planner(s) and Supply Chain to reduce the risk/impact of customer line changes, customer differentiation projects, and demand swings
- Responsible for communicating change and any other adjustments that might directly affect their account, in writing, to the appropriate audience and follow through
- Support sales teams by directing the appropriate plans on how to meet customer expectations on time and in scope
- Provide insight and feedback on demand and forecast trends to the Demand Planning and Sales teams to help improve the S&OP process
- Attends inquiries, comments, and complaints from customer headquarters, account managers/sales directors
- Analyzes sales transactions, monitors correct loading, and adjusts errors in company systems
- Liaison with other departments (e.g. Logistics, Supply Chain, Finance, Engineering & Operations) for order completion and order shipment.
- Assigned to support UAT's (User Acceptance Testing) on system upgrades as appropriate.
- Assigned to projects that require critical thinking and a good understanding of overall Clarios Operations
- Key contributor to the Customer Control Tower and influencer to leadership
Benefits
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide market share leadership
- HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
- Clarios has been recognized as one of 2025's Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
