Customer Supply Chain Compliance Analyst

Peet's Coffee • Emeryville, CA

16d • $68,000 - $80,000 • Hybrid

About The Position

We are seeking a detail-oriented and collaborative problem-solver to support the management of customer non-trade deductions. Reporting to the Customer Supply Chain Compliance Manager, the Customer Supply Chain Compliance Analyst serves as a liaison between customers and the Accounts Receivable team, ensuring the root cause analysis and dispute of invalid non-Trade customer supply chain deductions is completed, while providing reporting for key stakeholders across Supply Chain, Finance, and CPG Direct Operations. In addition, the analyst is responsible for understanding and evaluating the flow of goods from fulfillment to customers, including but not limited to the tracking of on-time shipments, fill rate, and order status reporting. The ideal candidate brings strong analytical skills, a deep understanding of customer deduction management, and an aptitude for SaaS, including experience in customer portals. This role sits between supply chain operations, sales and warehouse operations teams and serves as the in-house expert on customer supply chain requirements. The Customer Supply Chain Compliance Analyst will be an integral part of the team by providing trending data around performance and volume patterns that will aid in decision making. Salary $68,000 – $80,000 Location Hybrid - 3 days onsite

Requirements

• Education: Bachelor’s Degree or 3-5 years proven experience in supply chain, logistics, or Customer Compliance/Deductions Management.
• Experience: Experience in deductions management and reporting or warehouse operations and reporting, with a strong emphasis on leveraging technology for efficiency.
• Technical Proficiency: Skilled in Microsoft Office Suite (Excel, PowerPoint, Outlook, SharePoint), including advanced Excel functions such as VLOOKUPs and Pivot Tables.
• Tech-Savvy: Familiarity with Microsoft D365, Power BI, Zendesk, and EDI process.
• Data Management: Highly detail-oriented with strong data integrity and management capabilities.
• Communication: Excellent verbal and written communication skills across all organizational levels.
• Collaboration: Proven ability to build and maintain strong cross-functional relationships with internal teams including CPG Direct, eCommerce, Finance, and Supply Chain.
• Initiative & Follow-Through: Self-starter with strong follow-up skills, and able to work independently with minimal supervision.
• Adaptability: Demonstrated ability to prioritize tasks, adapt to changing environments, and manage multiple deadlines in a fast-paced setting.

Nice To Haves

• Accounts Receivable Knowledge: Preferred experience in accounts receivable, cash application, billing, and deduction processing.
• Team Orientation: Collaborative mindset and a strong team player.
• Tools & Platforms: Experience with deductions management applications such as Supply Pike, iNymbus, and Blackstone, as well as various CPG retailer vendor portals a plus.

Responsibilities

• Research, maintain, and distribute customer supply chain requirements, including but not limited to OTIF (On Time, In Full), labels (placement/data), EDI, pallet, and other supplier requirements needed for supply chain processes.
• Research and analyze all non-Trade customer deductions for CPG Direct and eCom customers, including using vendor portals, reviewing WMS transactions, pulling BOLs and packing lists, and collaborating with distribution centers to support dispute resolution.
• Work within customer deductions applications, such as Supply Pike, and customer portals to manage disputes.
• Communicate through customer portals as needed for additional paperwork or further assessment needed.
• Publish regular performance reports, highlighting key metrics and providing insights into variances from targets.
• Build relationships with stakeholders across CPG Direct, eCommerce, Finance, Supply Chain, and Accounts Receivable.
• Act as a resource for Finance, Sales Operations, and Supply Chain regarding potential customer penalties, chargebacks, and expected recovery.
• Work cross-functionally with other teams, including the Customer Service and Customer Replenishment teams ensuring any customer issues are addressed proactively and root cause analysis prevents issues from recurring
• Keep Peet’s and 3PL Distribution Centers and other cross-functional teams informed of revised customer supply chain requirements and new customer onboarding requirements.
• As part of a team, own and manage all delivery-related supply chain agreements with customers, ensuring terms are up-to-date and accurately implemented.
• Maintain customer-specific compliance documentation, including one-pagers outlining onboarding protocols, delivery rules, and fine structures.
• Organize and update customer-specific SOPs, routing guides, and compliance documentation on SharePoint.
• Communicate onboarding requirements and compliance updates to sales teams, ensuring alignment and readiness across departments
• Monitor and improve adherence to retailer scorecard metrics (e.g., OTIF, fulfillment accuracy, and invoice compliance).
• Attend weekly warehouse meetings to address OS&D trends, compliance concerns, and process improvements.
• Code and categorize fines (e.g., OTIF – On-Time In-Full vs. OS&D) to facilitate accurate resolution and reporting.
• Employ a disciplined root cause analysis approach to identify deduction drivers and recommend process or system improvements.
• Serve as a lead for root cause analysis and resolution of issues that drive valid non-Trade deductions or service issues.
• Partner with Distribution Operations to address urgent process gaps contributing to penalties or shortages.
• Support initiatives related to OTIF performance, reporting enhancements, new customer onboarding, and continuous process improvement.

Benefits

• Recharge Time – Paid vacation, holidays, and sick days.
• Health & Wellness – Medical, dental, and vision coverage.
• Future You – 401(k) plan with generous match program to help you save.
• Peace of Mind – Life insurance, disability, and options for HSAs and FSAs.
• Everyday Perks – Free coffee, fresh baked goods, and discounts.
• Growth & Support – Career development and an Employee Assistance Program when you need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level